Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
Generic

Nathan Espinoza

Dallas

Summary

Results-oriented Community Director with 7+ years of expertise in property management, community engagement, and team leadership. Demonstrated success in achieving high lease-up rates, optimizing community operations, and providing exceptional resident experiences. Skilled in cultivating strong relationships with residents, fostering a vibrant sense of community, and ensuring seamless operations. Recognized as an award-winning manager for outstanding achievements, including receiving the 2023 Lease-Up of the Year award and ranking in the top 1% ORA in 2020. Committed to enhancing resident satisfaction and driving business success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Community Director

Millcreek Residential
10.2023 - Current
  • Oversee daily operations and management of luxury residential communities, ensuring a high-quality living experience for residents
  • Manage all aspects of leasing, resident retention, and team leadership within a portfolio of high-end properties
  • Drive resident engagement through creative programming and superior service
  • Collaborate with marketing and sales teams to develop effective campaigns to attract new residents and maintain high occupancy levels
  • Foster a community environment that promotes resident satisfaction and loyalty
  • Supervise and mentor community management teams, ensuring consistent performance and development

Community Director

Kairoi Residential
07.2022 - 10.2023
  • Directed leasing operations and resident relations for Boheme, a 352-unit luxury residential community
  • Achieved 2023 Lease-Up of the Year for Boheme by exceeding leasing goals and maintaining high occupancy throughout the property's lease-up phase
  • Managed a team of leasing professionals, ensuring consistent adherence to property policies and enhancing the resident experience
  • Led marketing and outreach efforts to successfully lease up the property, while maintaining strong relationships with prospective and current residents
  • Delivered superior customer service, responding to resident needs and resolving issues promptly

Resident Experience Manager

Cortland
03.2022 - 07.2022
  • Oversaw the resident experience for a large residential portfolio, ensuring satisfaction through effective service delivery and proactive engagement
  • Developed resident-focused programs to increase retention and community participation
  • Led efforts to ensure operational excellence and high-quality customer service standards across properties

Multi-Site Lease-Up Coordinator

IDM
09.2019 - 04.2021
  • Coordinated lease-up operations for multiple residential properties, focusing on marketing, leasing, and community engagement strategies
  • Achieved exceptional leasing results by implementing targeted outreach campaigns and managing a successful team of leasing agents
  • Recognized for exceptional performance with 2020 Top 1% ORA Ranking in the country

Assistant Community Director

Eclipse Realty Property Management Services
11.2016 - 09.2019
  • Assisted in managing day-to-day operations for multiple properties, including leasing, resident relations, and property maintenance
  • Played a key role in ensuring that properties operated within budget and compliance with all regulations
  • Provided leadership and support to the leasing team, increasing occupancy rates and enhancing the resident experience

Education

Associates of Science in Business - Business

Kent Tech
Grand Rapids, Michigan

Skills

  • Community & Resident Engagement
  • Lease-Up & Property Management
  • Team Leadership & Development
  • Resident Experience & Retention
  • Strategic Planning & Operations
  • Budgeting & Financial Management
  • Sales & Marketing Strategies
  • Conflict Resolution & Customer Service
  • Vendor & Contractor Relations
  • CRM & Property Management Software
  • Property Management Software: Yardi
  • Property Management Software: RealPage
  • Property Management Software: Entrata
  • CRM Tools: Salesforce
  • CRM Tools: HubSpot
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Social Media & Digital Marketing Platforms
  • Budgeting and Financial Reporting Tools
  • Partnership development
  • Community engagement
  • Office staff oversight
  • Tenant relations

Accomplishments

2023 Lease Up of the Year Boheme

2020 ORA top one percent

Certification

  • Certified Apartment Manager (CAM), [Issuing Organization], [Year]
  • Fair Housing Compliance Certification, [Issuing Organization], [Year]

Awards

  • 2023 Lease-Up of the Year - Boheme
  • 2020 Top 1% ORA Ranking - IDM (National Recognition for Excellence)

Timeline

Community Director

Millcreek Residential
10.2023 - Current

Community Director

Kairoi Residential
07.2022 - 10.2023

Resident Experience Manager

Cortland
03.2022 - 07.2022

Multi-Site Lease-Up Coordinator

IDM
09.2019 - 04.2021

Assistant Community Director

Eclipse Realty Property Management Services
11.2016 - 09.2019

Associates of Science in Business - Business

Kent Tech

Similar Profiles

CREATE PROFILE
Nathan Espinoza