Nathan Fosburg
Las Vegas,NV
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Manager
Maggiano's Inc.
Las Vegas, NV
10.2023 - Current
- Manage and coordinate both front and back of house activities to ensure smooth service for approximately 900 daily covers.
- Handle profit and loss statements (P&Ls) to monitor financial performance and identify areas for improvement.
- Implement cost control measures and budget management to optimize profitability.
- Evaluate KPIs to assess restaurant performance and develop improvement strategies; establish and consistently meet staff performance targets.
- Recruit, train, and develop a motivated and skilled team to deliver exceptional and foster a positive, collaborative work environment to boost team morale and productivity.
- Ensure compliance with health and safety regulations and industry standards by conducting regular inspections and audits to maintain a safe and sanitary environment for guests and staff.
- Oversee inventory levels to ensure adequate stock of food, beverages, and supplies.
- Address customer complaints promptly to ensure high guest satisfaction and gather, analyze customer feedback for continual service quality improvement.
Manager
True Foods Kitchen
Las Vegas, NV
09.2020 - 01.2021
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Adhered to food handling and safety protocols
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed a team of over 200 individuals
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Assistant General Manager
Cracker Barrel
Las Vegas, NV
01.2018 - 09.2020
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational efficiency.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Manage a team of 150 teammates and to provide exceptional hospitality by elevating the guest experience.
Restaurant Manager
Mon Ami Gabi
Las Vegas, NV
03.2014 - 08.2018
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Plan and staff according to weekly and monthly events within the hotel.
- Purchasing and managing all food, beverage and supply inventories
Restaurant Manager
Golden Nugget Hotel & Casino
Las Vegas, NV
08.2017 - 01.2018
- Promoted Hotel Facilities and Services: Delivered exceptional hospitality by actively overseeing multiple restaurants within the hotel.
- Policy and Procedure Compliance: Ensured employees understood all policies and procedures, helping to minimize food hazards.
- Procurement Management: Routinely purchased food, beverages, and supplies for the restaurant.
- Communication: Clearly and promptly communicated pertinent information from superiors to staff, including details about large reservations, parties, and last-minute menu changes.
Education
Business Management
University of Nevada - Las Vegas
Las Vegas, NV06-2015
Bachelor of Science - Business Management
College of Southern Nevada
Las Vegas, NV06-2013
Skills
- Business Administration
- Schedule Management
- Revenue Forecasting
- Business Development
- Policy Implementation
- Financial Management
- Team Leadership
- Employee Development
- Budget Management
References
References available upon request.
Timeline
Manager
Maggiano's Inc.
10.2023 - Current
Manager
True Foods Kitchen
09.2020 - 01.2021
Assistant General Manager
Cracker Barrel
01.2018 - 09.2020
Restaurant Manager
Golden Nugget Hotel & Casino
08.2017 - 01.2018
Restaurant Manager
Mon Ami Gabi
03.2014 - 08.2018
Business Management
University of Nevada - Las Vegas
Bachelor of Science - Business Management
College of Southern Nevada
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