Nathan Frost
Duarte,CA
Summary
Proven in enhancing safety and customer satisfaction, I leveraged my security expertise at Absolute Security Inc and honed my craftsmanship in auto and motorcycle building. Skilled in incident reporting and team leadership, I consistently delivered projects on time, achieving high client trust and repeat business. My approach combines technical proficiency with strong interpersonal skills to exceed employer expectations.
Overview
20
20
years of professional experience
Work History
Security Officer
Absolute Security Inc
06.2024 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Custom Auto Builder
Self Employed
12.2018 - 11.2023
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
- Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
Clerk
Costco
10.2015 - 07.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced customer service with timely and accurate information when handling inquiries.
Pharmacy Technician Intern
Kaiser Permanente
11.2015 - 11.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Contributed to increased efficiency by promptly addressing customer inquiries, managing phone calls, and relaying important information between patients and pharmacists.
- Demonstrated adaptability by quickly acclimating to new environments during rotations, showcasing flexibility and eagerness to learn from diverse experiences.
- Contributed to team-building efforts by actively participating in staff meetings, sharing insights, and collaborating on strategies for improving overall pharmacy performance.
- Supported inventory management by restocking shelves, rotating stock, and verifying expiration dates to maintain quality control.
- Provided backup support to front-end staff when necessary, assisting with cashier duties or handling customer inquiries..
- Participated in continuous learning opportunities such as workshops or training sessions to stay current on industry best practices and enhance professional development .
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Motorcycle Builder
Self Employed
02.2011 - 03.2015
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
- Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
- Developed detailed construction plans and organized required materials to maintain productivity.
- Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
- Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
- Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
- Coordinated subcontractors to complete work within quality and timeframe targets.
Motorcycle Technician
One Down Cycles
11.2008 - 01.2011
- Streamlined workflow by implementing effective time management strategies, prioritizing tasks based on urgency and importance.
- Played a key role in increasing the shop''s efficiency by recommending and implementing new tools or processes that streamlined motorcycle repair workflows.
- Assisted in inventory management, ensuring timely ordering of parts to minimize wait times for customers.
- Maintained a clean and organized workspace to ensure the efficient completion of tasks and optimal work environment.
- Enhanced customer satisfaction by performing diagnostic tests and repairs on motorcycles efficiently and accurately.
- Stayed current on industry trends and developments, attending training sessions to continuously improve technical knowledge and skills.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake inspections, and fluid checks to extend the life of clients'' motorcycles.
- Demonstrated professionalism through clear communication with colleagues when collaborating on large-scale projects or seeking assistance for particularly challenging tasks.
- Safeguarded customer trust by adhering strictly to safety regulations during all repair processes.
- Increased repeat business through building strong relationships with clients, providing exceptional service, and maintaining open communication channels.
- Provided excellent customer service by addressing client concerns promptly, explaining technical issues clearly, and offering expert advice on motorcycle care.
- Actively participated in regular staff meetings for continuous improvement of shop operations.
- Gained valuable experience working on various makes and models of motorcycles through consistent exposure to diverse clientele needs.
- Collaborated with team members to complete complex repair jobs, resulting in increased productivity and customer satisfaction.
- Exceeded performance expectations by completing repair jobs ahead of schedule, without compromising the quality of workmanship.
- Utilized advanced diagnostic tools to quickly identify problems with motorcycles'' engines or electrical systems, minimizing time spent on unnecessary repairs.
- Performed maintenance on different categories and brands of motorcycles.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Performed brake repairs and servicing for effective and safe braking.
- Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
- Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
- Fabricated parts and components for repairs to motorcycle frame adding support and durability.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
Union Laborer
FCI
01.2005 - 10.2008
- Prepared job sites for new construction by clearing debris, grading land, and setting up necessary equipment safely and effectively.
- Managed waste disposal for environmental compliance, resulting in cleaner job sites and reduced fines.
- Maintained a clean work environment, reducing accidents and fostering a professional atmosphere on job sites.
- Maintained consistent progress on projects by assisting with the loading and unloading of materials and supplies for timely use onsite.
- Demonstrated commitment to teamwork by stepping in to assist fellow laborers with tasks when necessary, fostering a cohesive work environment.
- Demonstrated versatility in skillset through the ability to perform various manual labor tasks such as digging trenches, pouring concrete, or laying bricks when needed.
Education
Boston Reed College
Temecula, CA 02.2013 - 10 2013
Premiere Career College
Irwindale, CA 05.2020 - 10 2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Problem-solving skills
- Team Collaboration
- Stocking shelves
- Answering customer questions
- Receiving incoming supplies
- Advanced math skills
- Supply Restocking
- Inventory Management
- Time management abilities
Timeline
Security Officer
Absolute Security Inc
06.2024 - 08.2024
Premiere Career College
05.2020 - 10 2022
Custom Auto Builder
Self Employed
12.2018 - 11.2023
Pharmacy Technician Intern
Kaiser Permanente
11.2015 - 11.2016
Clerk
Costco
10.2015 - 07.2018
Boston Reed College
02.2013 - 10 2013
Motorcycle Builder
Self Employed
02.2011 - 03.2015
Motorcycle Technician
One Down Cycles
11.2008 - 01.2011
Union Laborer
FCI
01.2005 - 10.2008
Similar Profiles
Rohit KumarRohit Kumar
Security Guard at Absolute Security Inc.Security Guard at Absolute Security Inc.
Lein MooreLein Moore
Electrician at Absolute Security & ElectricalElectrician at Absolute Security & Electrical
Crystal DotsonCrystal Dotson
Security Officer at Absolute Security International Inc.Security Officer at Absolute Security International Inc.