Nathan Fullbright
Overland Park,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to meet corporate standards and promote efficiency. Well-versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service/experience.
I am excited to transition from my current role in food service to embark on a rewarding career in automotive sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Andy's Frozen Custard
09.2022 - Current
- Manage a team of 15-25 Associates to uphold Company standards (Health Code regulations, Dress Code, Operations, and Cleanliness) Daily.
- Communicated with the management team when orders, maintenance, development, or operations needed to be adjusted or fixed.
- Oversaw food and equipment orders and ensured levels met customer demands.
- I ensured smooth daily operations of the store, which included opening and closing procedures, managing staff schedules, and delivering excellent customer service.
- I performed administrative tasks such as payroll management, inventory management, and sales projections.
- Fulfilled catering and donation orders for local businesses to support our business growth.
- Repaired any maintenance issues in the store if applicable. If not, reached out to our vendors.
- I monitored the daily cash flow and made sure that accurate accounting records were maintained.
- I assisted other stores in the market with operations, orders, maintenance, and store development.
General Manager
Andy's Frozen Custard
10.2023 - 06.2024
- Drive key performance indicators, sales, and transaction growth to enhance store profitability.
- Coach, teach, train, and develop subordinates for promotion opportunities.
- Manage operations, including inventory, vendor relationships, and customer service.
- Handle all communications within the store, including emails and phone calls.
- Plan and communicate responsibilities and practices to crew members for smooth operations.
- Monitor and manage store staffing levels, recruit as needed, and participate in product rollout training.
- Possess strong communication and interpersonal skills.
- Develop and implement cost-effective strategies to optimize food and labor costs.
- Create and maintain accurate schedules for a team of 25+ employees, ensuring optimal coverage and compliance with company standards.
- Serve as the primary point of contact for scheduling inquiries from both employees and management, providing timely and accurate information on any scheduling changes and adjustments as needed.
- Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale.
Shift Supervisor
Andy's Frozen Custard
07.2021 - 09.2022
- Developing and maintaining positive relationships with customers and staff.
- Monitoring customer satisfaction and taking proactive actions to ensure customer loyalty.
- Assisting with End of Night Drawer/Safe counting.
- Delegating tasks and responsibilities to staff as needed while maintaining a positive work environment.
- Ensuring that food preparation levels are always at an acceptable standard.
- Resolving customer complaints helpfully and positively.
- Developing strategies to increase customer satisfaction and sales and communicating and implementing these strategies with the team.
- Communicating with the management team on strategies to develop the store to further levels (Operations, Cleanliness, Labor Management, and Order fulfillment).
Store Associate
Andy's Frozen Custard
08.2020 - 06.2021
- - Trained to fulfill all positions on the floor.
- - Utilized customer service skills to assist customers with purchases, inquiries, and loyalty.
- - Processed cash and credit card transactions.
- - Assisted the Manager on duty in the daily opening and closing of the store.
Education
High School Diploma -
Shawnee Mission South High School
Overland Park, KS05-2021
Skills
- Windows Software Proficiency
- Excellent Verbal/Phone communication
- Public Speaking/Presenting
- Organization/Cleanliness Driven
- Exceptional in Training/Development
- Outstanding Customer Service
- Networking Skillset
Certification
Food Protection Manager Certification Serv Safe April 2024
Timeline
General Manager
Andy's Frozen Custard
10.2023 - 06.2024
Assistant Manager
Andy's Frozen Custard
09.2022 - Current
Shift Supervisor
Andy's Frozen Custard
07.2021 - 09.2022
Store Associate
Andy's Frozen Custard
08.2020 - 06.2021
High School Diploma -
Shawnee Mission South High School
Food Protection Manager Certification Serv Safe April 2024
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