Knowledgeable Customer Service Representative with strong background in providing compassionate and tailored care to individuals. Known for achieving positive outcomes through personalized care plans and effective communication. Demonstrated proficiency in patient assessment and problem-solving, ensuring high-quality support and satisfaction.
Work History
Cat Care Specialist
1 Year 2 Months
Chatty Cat Cafe | 05.2025 - Current
Ensure the cleanliness of the cat lounge and other cat habitation areas. Process adoption paperwork. Assist customers with questions about cats available for adoption.
Delivery Driver
4 Years 5 Months
Walmart Spark | 02.2022 - Current
Delivered products efficiently, ensuring timely arrival at customer locations.
Optimized delivery routes to enhance efficiency and reduce fuel consumption.
Pse Clerk/Rural Carrier Associate
1 Year 3 Months
United States Postal Service | 06.2023 - 09.2024
Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
Managed customer inquiries and complaints, enhancing overall service satisfaction.
Coordinated with team members to streamline workflow during peak mailing periods.
Courtesy Clerk
1 Year 5 Months
Kroger | 04.2020 - 09.2021
Assisted customers with inquiries and product location to enhance shopping experience.
Maintained cleanliness and organization of store areas to ensure compliance with health standards.
Crew Member
1 Year 7 Months
McDonald's | 08.2018 - 03.2020
Operated point-of-sale systems accurately, ensuring smooth transactions and financial accountability.
Monitored inventory levels, restocked supplies, and communicated needs to management proactively.
Worked front counter, drive-thru and other areas.
Education
Property & Casualty - Insurance
Kaplan Financial Education | Remote | 06-2026
High School Diploma
Maysville Local School District | Zanesville, Ohio