NATHAN GALLO

• Improved testing efficiency by streamlining processes and implementing best practices.
• Increased testing accuracy by developing detailed test cases and scripts.
• Enhanced test coverage through thorough identification of critical test scenarios.
• Maintained accurate billing by invoicing accounts correctly.
• Continuously updated knowledge of industry advancements and emerging trends to ensure actuarial practices remained current and effective.
• Collaborated with underwriting team, providing insights on risk assessment and policy pricing adjustments.
• Ensured seamless application integration through meticulous end-to-end system testing.

• Provided guidance and mentorship to volleyball athletes to help reach full potential.
• Collaborated with fellow coaches to share best practices, leading to overall program improvement.
• Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
• Created positive and encouraging environment to motivate athletes to give best efforts.

• Analyzed game footage to identify areas of improvement for both individual players and overall team strategy.
• Established a positive team culture, emphasizing sportsmanship and mutual respect among players.
• Continuously updated coaching knowledge through attending professional development courses related to sports psychology, injury prevention and nutrition.

• Manage over 30 calls per day for reservations.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Used cash registers and credit card machines to cash out customers.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

specialized seating software.

• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Increased sales significantly by upselling higher-end products to customers.

• Collected, arranged, and input information into database system.
• Tracked and analyzed reports to determine needed improvements.
• Developed and deepened relationships with customers, vendors, and internal stakeholders.
• Motivated and trained employees to maximize team productivity.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

• Greeted guests in with friendliness and professionalism.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Answered incoming calls, processed requests and relayed messages to appropriate personnel.
• Assisted manager in all aspects of business operations.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Managed and completed paperwork and overall office administration operations.
• Provided accurate and effective product solutions to customers and promoted sales.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Analyzed problems, identified solutions and made decisions.
• Sorted and organized files, spreadsheets, and reports.
• Delivered clerical support by handling range of routine and special requirements.
• Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
• Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
• Completed range of simultaneous job tasks to support professor's academic, research and operational needs.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Communicated product information with confidence and educated consumers about company.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.