NATHAN GARDNER
Colorado Springs,CO
Summary
Experienced in fast-paced environments performing hardware and software installation, patching, mitigations, system updates and providing continued support. Thrives under pressure, and consistently earns high marks for work quality, speed and customer relations. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
VertiCloud Networks
Colorado Springs, CO
04.2025 - Current
- Software updates, patch application and system mitigation
- Provided technical support to clients via phone and email
- Installed and configured hardware and software systems for users
- Diagnosed and resolved computer issues effectively and efficiently
- Developed technical operating procedures for program usage and training purposes
Supervisor
TAT Enterprises inc.
Colorado Springs, CO
05.2022 - 12.2025
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Education
High School Diploma -
Manitou Springs High School
Manitou Springs, CO05.2023
Skills
- Major Application Patching
- Critical Vulnerability Mitigation
- Enterprise-level hardware Installation
- Software installation and Updating
- Problem-solving abilities
- System installation
- Customer service
- Flexible and adaptable
- Helpdesk duties
Certification
- Comptia A+ Certification 2025-03-01
- Comptia Network+ Certification 2025-11-14
- Comptia Security+ Certification 2026-04-03
Timeline
IT Technician
VertiCloud Networks
04.2025 - Current
Supervisor
TAT Enterprises inc.
05.2022 - 12.2025
High School Diploma -
Manitou Springs High School