Nathan Gatz
Greater Minneapolis-St. Paul Area,MN
Summary
As a technology professional, I am actively seeking opportunities to gain valuable experience in the online domain. I am highly motivated and eager to learn. I will dedicate myself to putting forth the effort necessary to effectively contribute as a member of your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Bremer Bank
Lake Elmo, Minnesota
07.2023 - Current
- Performed troubleshooting using FIS/IBS, E-Manager, BST, CST, SharePoint, and Sales Management tools. This suite of tools allowed me to assist with a variety of inquires including but not limited to online log-in maintenance, sorting catalogs of data, document scraping, and data entry. These tools taught me how to efficiently navigate documents and provide important information in consistent timeframes.
- Learned an entirely new phone system as well as a new online banking platform within weeks of release. Successfully guided hundreds of customers through navigation of the new systems whilst fielding 70+ calls a day for several months.
- Leveraged my specialist role to assist business customers with general troubleshooting as well as assisting mortgage customers with escrow analysis information and payment maintenance. As a specialist I also monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Data Analyst
TEKsystems
, United States
04.2022 - 04.2023
- Filtered through thousands of rows of data using Excel and SQL Server Management Studio. Normalized information to pull the most important data out of data sets to provide compelling data driven stories to our consumer and shareholders.
- Worked with Power BI, SQL, and Python. Created dashboards and reports utilizing PBI features and DAX. I combined all three of these tools to efficiently migrate key data points from databases into Power BI.
- Gathered an understanding in Agile work practices and became a SAFe Practitioner. Becoming proficient in SAFe practices helped me understand self-motivation and establish consistent work habits.
- Crafted technical documentation for development teams and stakeholders.
General Merchandise Expert
Target
Forest Lake, Minnesota
10.2021 - 12.2021
- Used detailed stocking documentation to properly count inventory and establish a reliable inventory report.
- Utilized an internal inventory application to identify product in storage and properly notate its binned location.
- Maintained consistent positive relationships with management and practiced consistent healthy communication.
Logistics Specialist
Cummins Inc.
Fridley, Minnesota
09.2020 - 03.2021
- Conducted inventory checks and resolved discrepancies whilst maintaining order documentation.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Ensured counts on product were accurate while being responsible for over a hundred unique products that would change weekly.
Connection Center Sales Associate
Walmart
Circle Pines, Minnesota
02.2017 - 09.2020
- Kept an inventory of high value items and conducted daily inventory reports whilst maintaining a detailed log.
- Consistently practiced strong interpersonal skills when working with customers. Provided exemplary customer service consistently and always made sure to give detailed explanations about products.
- Processed contracts and order forms for customers and vendors. Maintained an organized filing cabinet full of official documentation regarding multiple orders and ensured security was maintained constantly.
Education
High School -
Centennial High School
Circle Pines, MN06.2016
Skills
- Troubleshooting
- Critical thinking
- Data entry
- Excel
- SQL
- Power BI
- Conflict resolution
- Collaboration
- Python
Certification
- Microsoft Certified: Azure Data Fundamentals | June 2022
- Certified SAFe 5 Practitioner | May 2022
- Microsoft Certified: Power BI Data Analyst Associate | August 2022
Accomplishments
- Bremer Blue Bar recipient for outstanding customer service and excellent team building in May 2025.
Timeline
Customer Support Specialist
Bremer Bank
07.2023 - Current
Data Analyst
TEKsystems
04.2022 - 04.2023
General Merchandise Expert
Target
10.2021 - 12.2021
Logistics Specialist
Cummins Inc.
09.2020 - 03.2021
Connection Center Sales Associate
Walmart
02.2017 - 09.2020
High School -
Centennial High School
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