Experienced security & customer service professional(5+ years)
As a security specialist I supervised the security of high profile businesses through implantation of security plan and executing plan. Also created business relationships for company and customers.
Well-qualified assistant property manager for apartment complex. Maintained office functions to ensure business ran smoothly for the apartment complex to operate at full capacity. Successful in improving building
operations and solving problems through proper assessment and tenant interaction.
Set up initial security plans for a brand new store and the grand opening of the store.
Updated security plan as needed to maintain safety and allow the store to operate and conduct business.
Helped customers check in when entering the store. Made sure to help provide the customer with a
positive shopping experience.
Handled all deliveries, checked in all delivery drivers before entering premises.
Monitored delivery and the store while delivery in progress.
Handled all money pick ups and checked in all cash transporters while also monitoring safety of pick up and store.
Enforced laws required by Illinois State Police, looked out for visible weapons on customers.
Monitored cameras for any suspicious activity to maintain a safe environment for everyone and
to allow the store to operate in a smooth business fashion.
Demonstrated sound judgment under pressure when making critical decisions regarding site safety.
Monitored inside of store and outside of store via security system and cameras.
Maintained security protocol to allow for store operations to run smoothly and safely.
Assigned and received product deliveries
and money pickups while maintaining security presence.
Engaged with customers and provided any help
needed to ensure a great experience for the customer.
Performed hourly patrols of building areas, parking lots and facility grounds
Completed training for CSR position
Generated residential lease agreements and tenant notices.
Worked with a property management team to discuss successful plans for apartment complex that improved tenant living and building operations.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and tenant
statutes.
Efficiently used Microsoft Word and Excel to create property related documents such as: building memos for tenants, balancing rent rolls, managing tenant payments.
Answered tenant phone calls and wrote up work orders.
Met with maintenance team to discuss building
repairs and apartment inspections/repairs.
Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.