Lana Coby
Cambridge City,IN
Summary
Diligent individual with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Production Assembly
Henny Penny Corporation
Eaton, OH
01.2023 - Current
- Collaborated with peers to assess daily demands and ensure product quality
- Identified and implemented Lean management principles to enhance process accuracy
- Collaborate with peers to observe daily demands with awareness of product details
- Operated and maintained clinch, spot, and stud welders to support production efficiency, along with shot peening products to enhance visual aesthetics
- Completed six week TIG weld training course and assisted with parts production
- Streamlined production assembly process, reducing average assembly time by focusing on ergonomic workstation setups.
- Facilitated strong relationships between the production floor staff and upper management through open lines of communication.
- Adapted swiftly to changes within the production schedule, demonstrating flexibility in task allocation among fellow technicians as required.
Seasonal PVD
UPS
West Carrollton, OH
11.2022 - 12.2022
- Sorted packages into storage facility by numerical groups
- Loaded and organized delivery vehicle; drove routes and delivered packages to residential/business customers while coordinating routes to minimize delays
- Sort packages into storage facility organized in numerical groups
- Assist with teammates to unload box truck
- Operated with high virtue, built trust, and earned sustained credibility with internal and external business clientele
- Ensured timely and safe vehicle operation in compliance with all traffic regulations.
- Conducted routine maintenance checks to uphold vehicle performance and safety standards.
- Delivered fragile cargo safely by employing secure packing methods and careful handling techniques during transport process.
Home Health Aide
Remedy Home Health Services LLC
Brookville, IN
10.2020 - 11.2022
- Supported patients’ well-being through housekeeping, laundry, meal preparation and service, exercise assistance, and transportation support.
- Provided personal services including bathing, dressing, grooming, and companionship, offering essential emotional support.
- Maintained care records and documented daily services to ensure continuity of care.
Stay at Home Parent
Family Focused Care
09.2019 - 10.2020
- Managed household operations and family logistics to ensure a supportive environment for children.
- Explored opportunities for entrepreneurship and growth.
- Took time off to care for newborn and family.
Barkeep Server
No. 9 Bar & Grill
Cambridge City, IN
09.2018 - 09.2019
- Coordinated bar area with proper organization and attention to detail, managed personal cash handling, respected restaurant and Indiana State law requirements, and built high-quality customer relationships.
- Trained and mentored new bartenders in beverage preparation and customer service techniques.
- Designed and executed seasonal cocktail menus to enhance customer experience and boost sales.
- Managed inventory control, ensuring timely restocking of supplies and minimizing waste.
Childcare Provider
The Excel Center
Richmond, IN
01.2014 - 08.2017
- Positively observed and guided safe environments for children ages six weeks to twelve years old with age appropriate activities and scheduling outdoor play time
- Resolved conflicts and issues between children in a patient manner
- Established meaningful relationships with parents and provided daily summarizations of any issues or potential first aid needs for their child
- Preserved a sterile and healthy atmosphere by efficient disinfecting and cleaning
- Ensured accurate bookkeeping by systematically organizing daily attendance and intake documents with daily attendance and any new child intake forms
Front Desk Services
Quality Inn and Conference Center
Richmond, IN
02.2013 - 10.2013
- Executed hospitality operations with attention to room assignments, wake up calls, essentials, transportation arrangements, and accurate documentation to enhance guest experience
- Coordinated with housekeeping staff to maintain high standards of cleanliness and facilitate quick room turnover for new guests.
- Processed cash and credit transactions, adjusted prices, and ensured compliance with company operations for accurate financial management
Barkeep Server
Chili’s Bar & Grill
Richmond, IN
10.2010 - 09.2012
- Executed opening and closing procedures, ensuring efficient setup and breakdown of bar and lounge area
- Verify guests' identification for alcohol purchase met to Indiana State laws and attempt to limit problems or liability associated with the overuse of alcohol
- Crafted and served a diverse menu of cocktails, beers, and wines to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health and safety standards.
- Trained new staff on beverage preparation techniques and customer service protocols to improve team efficiency.
Barista Management
Taffy’s Eaton
Eaton, OH
04.2008 - 09.2010
- Prepared and served quality coffee, drinks, pastries, and sandwiches to patrons in high-volume environment while maintaining clean work and guest areas
- Mediated customer concerns to ensure resolution before departure, fostering relationships for repeat business
- Receive and process payments from customers maintaining an accurate cash drawer, calculate and distribute tips for employees upon end of shift
- Tracked inventory to prevent shortages and maintain supply chain efficiency. and ordering
- Assist in music performance and concert venue set up, supplemental hospitality for performing artists, personally serving customers to reduce disturbance to the artist or fellow guests, certify patrons settle unpaid balances and complete close of business duties
Education
High School Diploma -
Eaton High School
Eaton, OH05-2010
Skills
- Production assembly
- Cash handling
- TIG Weld
- Fabrication Utility
- Production monitoring
- Safety Compliance
- Documentation management
- Deliveries
- Assembly Line Operations
- Defensive driving
- Customer Needs Analysis
- Sales
- Marketing
- Team Leading
- Self-motivated
- Assembly operations
- Print production
- Production oversight
- Production records
- Lean principles
- Healthcare Knowledge
- Welding Techniques
- Machining Processes
- Quality Assurance
Certification
- HHA
- BLS/CPR - 2024
EXTENDED TRAINING
- GEM CONFERENCE (GOODWILL EDUCATION MISSION)
- OOEY GOOEY LADY CHILDHOOD EDUCATION WORKSHOP
- CPI & DE-ESCALATION
- SUICIDE/CHILD ABUSE PREVENTION
- ACTIVE SHOOTER PREPAREDNESS
- SAFE DRIVER TRAINING
Timeline
Production Assembly
Henny Penny Corporation
01.2023 - Current
Seasonal PVD
UPS
11.2022 - 12.2022
Home Health Aide
Remedy Home Health Services LLC
10.2020 - 11.2022
Stay at Home Parent
Family Focused Care
09.2019 - 10.2020
Barkeep Server
No. 9 Bar & Grill
09.2018 - 09.2019
Childcare Provider
The Excel Center
01.2014 - 08.2017
Front Desk Services
Quality Inn and Conference Center
02.2013 - 10.2013
Barkeep Server
Chili’s Bar & Grill
10.2010 - 09.2012
Barista Management
Taffy’s Eaton
04.2008 - 09.2010
High School Diploma -
Eaton High School