Nathan Gill
North Hollywood,CA
Summary
Experienced inventory controller dedicated to enhancing supply chain efficiency and creating memorable customer experiences. Skilled in using inventory management tools and data analysis to streamline operations and control expenses. Its fulfilling to ensure products are readily available, and consistently exceed customer expectations to craft exceptional experiences.
Overview
6
6
years of professional experience
Work History
Concierge/ Inventory Controller
Warren Lotas Retail LLC
06.2022 - 10.2023
- Analyzed inventory trends to identify and prepare for potential issues, demands and discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts every 2 weeks
- Performed data entry and completed proper paperwork.
- Offered friendly and efficient service to customers.
- Addressed customer inquiries with timely and professional responses via phone, and in-person interactions.
- Provided personalized experiences and services to VIP guests, ensuring needs were met promptly and efficiently
Customer Support Analyst
WARREN LOTAS LLC
10.2020 - 06.2022
- Managed customer support email, to assist with high volume of daily customers, using multiple internal databases and systems.
- Crafted intelligent, professional responses to emailed customer questions.
- Generated reports to track performance and analyze trends.
- Sealed, packed, labeled and affixed postage on packages to prepare orders for shipping, utilizing postage meters and sealing tools.
- Assisted logistics and production departments with warehousing and moving product between production vendors.
- Assisted marketing department with implementing marketing strategies to promote collection drops, ingage with our customer base and increase company exposure.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
Member Service Representative
Blue Cross Blue Shield Of Massachusetts
11.2019 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Generated customer interest in company products and services.
- Efficiently collaborated with management, peers and cross functional groups to identify and solve complicated problems for customers.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
Sales Associate
Tillys
06.2017 - 08.2018
- Greeted customers and provided friendly and efficient customer service.
- Managed customer transactions as cashier.
- Performed store maintenance duties such as inventory, organizing clothes and general cleaning.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05.2019
Skills
- Retail Inventory Management
- Vendor Management
- Trend Forecasting
- Maintaining Stock Levels
- Customer Service
- Warehouse Organization
- Digital and Physical Counts
- Shipping and Receiving
- MS Excel
- Shopify
- Freshdesk
Accomplishments
- Served as sales lead at Complexcon for partner company Father Steve in 2021 and 2022.
- Assisted in procedures to help Warren Lotas open its first brick and mortar store on Melrose Place.
- Handled distribution of product for Warren Lotas charity event with the Phoenix Suns(2021), and Christmas clothing drive (2022)
- Created a comprehensive synopsis of the brand history of Warren Lotas, and partner brands, for incoming store associates. Also provided guide for sizing, pricing and backstory for the piece in our inventory.
Timeline
Concierge/ Inventory Controller
Warren Lotas Retail LLC
06.2022 - 10.2023
Customer Support Analyst
WARREN LOTAS LLC
10.2020 - 06.2022
Member Service Representative
Blue Cross Blue Shield Of Massachusetts
11.2019 - 09.2020
Sales Associate
Tillys
06.2017 - 08.2018
Bachelor of Science - Psychology
Bridgewater State University
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