Nathan Gillock
Indianapolis,IN
Summary
Accomplished Store Manager at Starbucks, excels in satisfying customers and helping partners be successful. Promotes a culture valuing clear and respectful communication, continuous learning and positive team leadership. Has achieved exemplary results as measured by customer connection scores, partner satisfaction surveys, and very low partner turnover. Proven track record of bringing together positive attitude, operational efficiency and a supportive and energetic team to give customers and the community an excellent Starbuks experience.
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks
71st And Binford 6920 Lake Place Dr. Indianapolis
06.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe and ready environment for customers and employees for a better third place.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store partners successfully in fast-paced environment through proactive communication and positive feedback.
- Managed all hiring procedures and training of new partners ensuring that all partners felt empowered with all the knowledge and resources available to them.
- Drives coffee conversations within the team and creates a culture of coffee appreciation.
- Maintain a growth mindset as the company develops and grows its culture and business.
- Conduct regular store meetings with barista trainers, coffee masters, shift leads.
- Maintain cash handling procedures
- Manages and motivates the team to increase sales and ensure efficiency
- Prioritizing and Planning
- Displays a customer comes first attitude by training and holding partners accountable for delivering world-class customer service.
- Provides coaching and direction to store partners to take action and to achieve operational goals.
- Monitors and manages store staffing levels to ensure partner development and talent acquisition plans will achieved to maintain store operational requirements.
- Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Shift Supervisor
Starbucks
Indian, AK
01.2014 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Role model store operations for other partners.
- Delegate tasks and breaks for the partners and business.
- Assist the store manager with succeeding store goals.
- Maintain a calm demeanor
Education
Bachelor of Arts - Cinema
Southern Illinois University
Carbondale Il.05.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Customer Service Management
- Team leadership and coaching
- Outstanding communication skills
- Inventory Management
- Team motivation
- Employee Scheduling
- Performance Reviews
Timeline
Store Manager
Starbucks
06.2019 - Current
Shift Supervisor
Starbucks
01.2014 - 01.2019
Bachelor of Arts - Cinema
Southern Illinois University