Nathan Glass
Mesa,AZ
Summary
Hospitality professional with keen eye for cleanliness and guest satisfaction. Experience in maintaining high standards of cleanliness, ensuring comfort and safety in various settings. Reliable team player known for adaptability and outgoing personality.
Overview
12
12
years of professional experience
Work History
House Attendant
Hilton (Hampton Inn, Home2Suites)
Mesa, AZ
04.2024 - Current
- Maintained cleanliness and order in guest rooms and shared spaces to support guest experiences.
- Assisted with managing cleaning supplies inventory to maintain operational readiness.
- Provided prompt and courteous assistance to guests in response to inquiries and requests.
- Recognized by management for consistently delivering exceptional cleanliness and guest satisfaction.
- Executed room inspections, carpet shampooing, and maintenance request resolutions to enhance facility standards and guest satisfaction.
Janitor
LA Fitness (Esporta Fitness/Fitness International)
Chandler, AZ
01.2020 - 10.2022
- Maintained cleanliness of the establishment.
- Worked flexible shifts based on location requirements.
- Performed thorough cleaning and disinfection of machines for COVID-19 safety.
- Cleaned various areas within the establishment, including indoor basketball courts, pools, locker rooms, and saunas.
Cashier/Customer Service
Circle K
Phoenix, AZ
12.2019 - 10.2020
- Achieved high customer satisfaction by resolving inquiries through effective communication and problem-solving techniques.
- Maintained professionalism under pressure, effectively managing high-stress situations to resolve disputes and conflicts.
- Enhanced customer loyalty by resolving complaints with empathy, resulting in increased repeat business.
- Delivered timely responses to customer requests for products, services, and company information.
Floor Technician
Flagship
Phoenix, AZ
07.2018 - 11.2019
- Operated push and stand-on machinery for waxing, scrubbing, vacuuming, and power washing floors.
- Assisted in maintaining cleanliness in busy environments.
- Collaborated with teams and worked independently to complete tasks within set timeframes.
Memory Specialist
ER2
Mesa, AZ
07.2017 - 06.2018
- Assisted in the setup and maintenance of a new department across various warehouses.
- Modified and fixed computer memory components.
- Managed inventory upkeep for several warehouse locations.
Assistant Manager
The Play Factory
Phoenix, AZ
02.2015 - 01.2016
- Organized up to 3 seperate events of up to 40 children on a regular basis.
- Assisted with scheduling and coordinating parties through online, phone, and in-person inquiries.
- Recognized by management as the most recommended host by guests within the first 3 months.
Janitor
Central Christian Church
Mesa, AZ
01.2014 - 01.2016
- Assisted in maintaining church grounds while adhering to tight deadlines.
- Supported cleanliness of classrooms, offices, bathrooms, cafeteria, and sanctuary.
- Performed various physical tasks including scrubbing, lifting, bending, wiping, pulling, stretching, and scraping.
Education
High School Diploma -
Sun Valley High School
Mesa, AZSkills
- Commercial Cleaning
- Customer Service
- Janitorial
- Inventory
- Management
- Floor Care
- Floor Maintenance
- Cooking
- Food Service
- Food Preparation
- Basic Maintenance
- Guest Relations
- Customer Service
Timeline
House Attendant
Hilton (Hampton Inn, Home2Suites)
04.2024 - Current
Janitor
LA Fitness (Esporta Fitness/Fitness International)
01.2020 - 10.2022
Cashier/Customer Service
Circle K
12.2019 - 10.2020
Floor Technician
Flagship
07.2018 - 11.2019
Memory Specialist
ER2
07.2017 - 06.2018
Assistant Manager
The Play Factory
02.2015 - 01.2016
Janitor
Central Christian Church
01.2014 - 01.2016
High School Diploma -
Sun Valley High School