Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Goddard

Richmond,IN

Summary

Proven leader in pharmacy operations at Kroger's, adept at enhancing team performance and patient satisfaction through expert knowledge in Clinical Pharmacology and exceptional customer service. Skilled in HIPAA Compliance and fostering teamwork, I've significantly improved quality assurance and regulatory compliance. My approach has streamlined workflows and boosted productivity, demonstrating a commitment to excellence in pharmaceutical care. Productive Team Lead with proven track record of excellent customer service and consistent results. Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency. Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Pharmacy Team Leader

Krogers
01.2022 - Current
  • Enhanced team performance by conducting regular training sessions and performance evaluations.
  • Established a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Implemented quality assurance measures for accurate record-keeping and regulatory compliance.
  • Mentored new team members for seamless integration into the pharmacy team and accelerated learning curve.
  • Coordinated closely with other departments within the store for enhanced collaboration on promotions or events related to pharmacy services.
  • Assisted in the selection of over-the-counter products based on customers'' specific needs or physician recommendations.
  • Improved patient satisfaction by providing exceptional customer service and addressing individual needs.
  • Utilized advanced software systems for efficient processing of prescriptions, inventory management, and patient records maintenance.
  • Provided expert knowledge on drug interactions, side effects, and proper dosage to patients and healthcare providers alike.
  • Resolved complex insurance issues, working diligently with insurers to ensure timely coverage approvals for patients'' medications.
  • Reduced medication errors through diligent attention to detail and strict adherence to protocols.
  • Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
  • Reviewed and evaluated orders for non-formulary to identify generic alternatives.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Performed technical processes required to dispense medications to patients.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.

Pharmacy SME or Subject Matter Expert

Krogers
01.2016 - 01.2022
  • Supported team members in various departments when needed to provide additional assistance during peak times or staff shortages.
  • Supported emergency response teams during incidents involving pipelines by offering specialized knowledge regarding safe handling techniques.
  • Supported clients'' independence through personalized assistance with daily activities.
  • Supported team members in achieving project goals through effective collaboration and clear communication.
  • Supported front office staff by managing phone calls when needed, improving overall office efficiency.
  • Provided support to end-users, addressing technical concerns promptly and effectively.
  • Supported the implementation of new technology solutions within the pharmacy, streamlining workflows while minimizing disruption to daily operations.
  • Provided support during onboarding process for new hires, ensuring smooth transitions into their roles within the organization.
  • Boosted employee retention rates through engaging professional development opportunities and continuous learning support.
  • Provided support to pharmacy staff during high-traffic periods, demonstrating strong multitasking abilities and teamwork skills.
  • Improved team productivity, providing ongoing training and support for junior staff members.
  • Contributed to overall positive patient experience by providing empathetic support and maintaining a professional demeanor.
  • Provided technical support during critical production issues, collaborating with development teams to quickly resolve incidents affecting endusers.
  • Built strong relationships with internal teams and external partners, fostering a collaborative environment that supported project success.
  • Contributed to a positive work environment by collaborating effectively with team members and supporting pharmacy goals.
  • Supported pharmacy team members during high-volume periods, contributing to a positive work environment and increased productivity.
  • Supported continuous quality improvement initiatives within the pharmacy department by participating in regular audits and reviews of processes and procedures.
  • Contributed to a strong team spirit by maintaining a positive attitude, offering support, and motivating fellow players during games and practices.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.

Pharmacy Analyst

Krogers
01.2015 - 01.2016
  • Established strong working relationships with physicians and other healthcare providers, facilitating open communication and interdisciplinary collaboration in patient care.
  • Coordinated seamless transitions of care by verifying medication reconciliation accuracy during patient admissions and discharges.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed policies and procedures for effective pharmacy management.
  • Trained pharmacy interns and newly hired pharmacy technicians.

Pharmacy Ambassador

Krogers
01.2014 - 01.2015
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Take inbound calls from patients and doctors offices calling the pharmacy for assistance with any issues they may have

Education

No Degree - Criminal Justice

Blue Mountain Community College
Pendleton, OR

High School Diploma -

Reynolds High School
Troutdale, OR
04.2003

Skills

  • HIPAA Compliance
  • Training both people in the pharmacy, and new hires in my department
  • Immunization Administration
  • Pharmaceutical Calculations
  • Drug Interactions
  • Pharmaceutical knowledge
  • Drug Classification
  • Workflow Optimization
  • Medication Therapy Management
  • Drug utilization review
  • Pharmacy Software
  • Pharmacy Billing
  • Customer Service and Communication Skills
  • Safety awareness
  • Dispensing Medications
  • Prescription Filling
  • Pharmacy Inventory and Recordkeeping
  • Drug safety
  • Confidentiality and HIPAA
  • Safety understanding
  • Reviewing prescriptions
  • Documentation skills
  • Resolving Complaints
  • Interpreting and Processing Medication Orders
  • Documentation abilities
  • Staff Training
  • Vaccination Administration
  • Drug Inventory Management
  • Medication dispensing and immunizing
  • Billing management
  • Compounding experience
  • Directing pharmacy operations
  • Quality assurance standards
  • Process Improvements
  • Insurance Coordination
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and Teamwork

Timeline

Pharmacy Team Leader

Krogers
01.2022 - Current

Pharmacy SME or Subject Matter Expert

Krogers
01.2016 - 01.2022

Pharmacy Analyst

Krogers
01.2015 - 01.2016

Pharmacy Ambassador

Krogers
01.2014 - 01.2015

No Degree - Criminal Justice

Blue Mountain Community College

High School Diploma -

Reynolds High School

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Nathan Goddard