Nathan Gonzales
Colorado Springs,CO
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
11
11
years of professional experience
Work History
Online English Tutor
Langu
London, United Kingdom, Greater London
08.2020 - Current
- Monitored progress of 20 to 30 online students, recorded scores and provided learning support for students in English and Spanish studies.
- Varied teaching methods in Spanish and English for verbal language instruction by expressing and selecting specific vocabulary clearly.
- Leveraged technology and visual aids to engage students and enhance learning.
Customer Service Representative
Segovia Service
Trujilllo, Peru, La Libertad
10.2015 - 07.2021
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased sales by 15%.
English Teacher
El Cultural American School
Trujillo, Peru, La Libertad
03.2013 - 12.2015
- Prepared and implemented lesson plans for covering required course topics.
- Led interesting and diverse group activities to engage students in course material.
- Prepared comprehensive English curriculum for 3 different grades and multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO06.2003
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Strong Telephone Etiquette
Timeline
Online English Tutor
Langu
08.2020 - Current
Customer Service Representative
Segovia Service
10.2015 - 07.2021
English Teacher
El Cultural American School
03.2013 - 12.2015
High School Diploma -
Coronado High School
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