Nathan Gottheiner
San Jose,CA
Summary
Skilled Customer Service Agent with a background in managing customer inquiries, resolving complaints and promoting company products. Abilities include strong communication skills, problem-solving capabilities, and high-level multitasking. Demonstrated success in improving customer satisfaction ratings and streamlining processes for efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
San Jose, CA
03.2025 - Current
- Assisted passengers with ticketing and check-in processes efficiently.
- Resolved customer inquiries and complaints promptly through effective communication.
- Coordinated baggage handling and ensured proper routing of luggage.
- Collaborated with team members to enhance overall customer experience.
- Maintained knowledge of airline procedures and safety regulations consistently.
- Provided support during irregular operations to manage passenger needs effectively.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Resolved customer complaints quickly and efficiently.
Shift Supervisor
Starbucks
San Jose, CA
10.2017 - 05.2025
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Performed inventory counts and ordered product for store.
Shift Lead
Peet’s Coffee
San Jose, CA
01.2017 - 10.2017
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted general manager with operations game plan and company initiatives implementation.
Store Manager
Jamba Juice
San Jose, CA
01.2016 - 08.2017
- Trained and mentored associates to teach daily tasks and procedures.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Updated and maintained store signage and displays.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
Del Mar High School
San Jose, CASkills
- Problem solving
- Team collaboration and leadership
- Coaching and mentoring
- Critical thinking
- Inventory management
- Understanding customer needs
- Multitasking and prioritization
- Time management
- Airline regulations
- Operational standards
Awards and Recognitions
- Partner Of The Quarter Q1 2022
- Barista Champion 2018
- Partner Of The District Q3 2019
Timeline
Customer Service Agent
Southwest Airlines
03.2025 - Current
Shift Supervisor
Starbucks
10.2017 - 05.2025
Shift Lead
Peet’s Coffee
01.2017 - 10.2017
Store Manager
Jamba Juice
01.2016 - 08.2017
High School Diploma -
Del Mar High School