Nathan Greene
MIAMI DADE COUNTY PUBLIC SCHOOLS
Hialeah,Fl
25
years of professional experience
To obtain a challenging position with a growing organization that will allow me to apply my technical skills and experience to enhance the professional environment, while also sharing my experience, education, and skills to contribute to the successful operation of a firm.
Work History
Computer Lab Specialist, Master Custodian
25 Years- Norland Senior High School, Norland Middle School, Norland Elementary, North Miami Senior, Alonzo and Tracy Mourning High, Hibiscus Elementary
- Provided technical support and troubleshooting for hardware and software issues.
- Enhanced computer lab efficiency by maintaining and updating hardware and software systems.
- Collaborated with faculty to integrate technology into classroom environments.
- Delivered training sessions on various software applications for both students and faculty members, broadening their skillsets and enhancing their educational experiences.
- Performed routine maintenance, software updates and replaced computers as necessary, according to outlined budget.
- Provided remote support to users outside of the computer lab setting, expanding accessibility to technical assistance as needed.
- Auditorium Sound and Lighting Technician, Functioned as video technician by operating equipment and managing video feeds for events., Worked as photographer by capturing high-quality images for events and projects..
Technical Support for Apple Inc./iOS Senior Advisor/Mac Plus Tier 1 Advisor
6 Years 11 Months- Duties include troubleshooting customer complaints and addressing upper-level manager support issues that are not resolved on a Tier 1 level. Resolved username and password problems, managed data sharing and synchronization, uninstalled and reinstalled basic software applications, verified proper hardware and software configuration, power cycled devices, navigated customers through application menus, and troubleshot email issues. Responsible for support of Computers and Operating Systems, tablets, MP3 players, headphones and other technical devices.
Education
Bachelors degree - Management Information Systems
(In Progress)
High School Diploma
Received. (1996)
Skills
Troubleshooting
updating
repairing microcomputer systems.
Computer assembly
Desktop and laptop installations
Computer troubleshooting
Installation and repair
Attention to detail
Device configuration
Hardware installation
troubleshooting and repair
Technical support
Printers and peripherals installation
Small Device and Electronic repair
Working knowledge of Microsoft Word
Power Point
Excel
Access
Outlook
Publisher
Adobe Acrobat
Adobe Photoshop
Pages
Numbers
Keynote
Windows 10
Windows 7
OsX Lion-El Capitan
MacOS Sierra – Big Sur
Type 50 wpm
Timeline
Technical Support for Apple Inc./iOS Senior Advisor/Mac Plus Tier 1 Advisor
Kelly Services Inc.
07.2016 - 06.2023Read More
Computer Lab Specialist, Master Custodian
MIAMI DADE COUNTY PUBLIC SCHOOLS
08.2001 - CurrentRead More
Miami Union Academy
High School Diploma
Read More
Florida Memorial College
Bachelors degree from Management Information Systems
Read More