Nathan Grisham
Centerton,United States
Summary
Results-driven leader with extensive experience in sales operations, team management, and multi-location business oversight. Proven track record of optimizing processes, enhancing productivity, and driving organizational success across industries, including renewable energy, automotive services, and healthcare management. Skilled in sales strategy development, cross-functional collaboration, and relationship building with stakeholders such as EPCs and large-scale developers. Adept at leading diverse teams, managing high-value operations, and delivering exceptional customer experiences. Recognized for exemplary leadership during military service and civilian roles, supported by a Bachelor of Science in Healthcare Management and Emergency Management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Sales Operations
Shine Solar
03.2020 - Current
- Directed sales operations, including planning, forecasting, quota management, and process optimization, to align with and achieve organizational objectives
- Recruited, trained, and managed high-performing sales teams, leveraging coaching and performance evaluations to foster productivity and success
- Developed and maintained strong relationships with EPCs, B2B clients, and SaaS providers, driving collaboration and long-term business growth
- Led B2B sales efforts by identifying market opportunities, qualifying prospects, and negotiating contracts with developers, distributors, and enterprise clients
- Designed and implemented SaaS solutions to enhance sales team efficiency, customer relationship management, and end-user engagement
- Established scalable processes for SaaS product adoption, including training, onboarding, and support, to ensure client satisfaction and retention
- Created customized strategies to meet the unique needs of B2B clients, driving tailored solutions that improved customer outcomes and revenue streams
- Monitored sales pipelines and performance metrics to track B2B and SaaS growth, providing insights to senior leadership for strategic decision-making
- Collaborated cross-functionally to integrate SaaS tools into the sales framework, aligning technology with operational goals to boost productivity
- Expanded the sales network through strategic partnerships, attending industry events, and closing high-value deals in both the B2B and SaaS domains
- Developed and implemented sales strategies aligned with company goals, resulting in a 30% increase in lead conversion rate
- Led sales forecasting efforts and resource planning, achieving $325 million in revenue projections in 4 years
- Provided sales training, coaching, and mentorship to 24 classes, totaling 135 sales representatives, driving performance and career development
- Collaborated cross-functionally with marketing, finance, and operations teams to align on sales initiatives and achieve a 54% project timeline reduction rate
Combat Medic
United States Army Reserves
11.2007 - Current
- Function as Emergency Care Sergeant/Platoon Sergeant in charge of training personnel and insuring completion of assigned tasks held to highest of professional standards
- Created and implemented pandemic controls and procedures that impacted thousands of soldiers in CENTCOM area of operations
- Collect, record, and maintain patient information, such as medical history, reports, and examination results
- Tracked and ensured continued care for 164 wounded soldiers transitioning to higher levels of care throughout combat theater to definitive care in United States
- Administer first-aid treatment and life-support care to sick or injured persons in prehospital setting
- Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance transportation
- Observe, record, and report to physician patients' condition or injury, treatment provided, and reactions to drugs and treatment
- Immobilize patient for placement on stretcher and ambulance transport, using backboards or other spinal immobilization devices
- Maintain vehicles and medical communication equipment and replenish first-aid equipment and supplies
- Assess nature and extent of illness or injury to establish and prioritize medical procedures
- Communicate with dispatchers and treatment center personnel to provide information about situation, to arrange reception of victims and to receive instructions for further treatment
- Decontaminate ambulance interior following treatment of patient with infectious disease and report case to proper authorities
- Operate equipment such as electrocardiograms (EKGs), external defibrillators, and bag-valve mask resuscitators in advanced life-support environments
General Manager
Splash Carwash, LLC
11.2017 - 07.2019
- Directed daily operations of multiple carwash locations, including a $6 million flagship facility, ensuring seamless service delivery and operational excellence
- Oversaw a diverse range of services, including detail services, automotive lube operations, and customer satisfaction initiatives, achieving consistent revenue growth and high service standards
- Managed budgets, forecasts, and financial performance, ensuring profitability and adherence to cost controls across all locations
- Recruited, trained, and supervised a large team, fostering a culture of excellence and accountability to drive employee engagement and performance
- Implemented operational efficiencies and process improvements, resulting in reduced downtime, optimized workflows, and enhanced customer experiences
- Conducted regular performance evaluations, developed strategic goals, and executed action plans to meet organizational objectives
- Built and maintained strong relationships with vendors, suppliers, and community stakeholders, ensuring smooth business operations and brand reputation
- Monitored key performance indicators (KPIs) to assess operational success and identify areas for improvement
Graphic Designer
Stated Apparel LLC
10.2016 - 01.2019
- Managed all phases of 200+ new product developments, including conceptualizing designs, managing milestones and incorporating customer feedback
- Conceptualized and developed graphics products for personal, business and marketing projects using Adobe Design Software
- Used Photoshop and Publisher to develop product mockups and prototype designs
- Developed and implemented licensed products for retail sale
Health Insurance Sales Agent
Liberty National
02.2016 - 09.2017
- Specializing in Work-Site programs enabling benefits for employees on cafeteria based plan
- Entrepreneurial agent with history of surpassing customer and employer expectations
- Leverage consultative-sales strengths to identify opportunities, nurture relationships and close deals
- Rated among top 10% in return customers and satisfaction ratings within company
- Dedicated and tenacious sales expert, with reputation for consummate professionalism and exemplary ethics
- Developed new programs and tracking systems to better maintain and organize day to day activities of field agents to be assessed by Directors
Education
Bachelor of Science - Healthcare Management, Emergency Management
University Of Phoenix
Tempe, AZ11.2020
Skills
- Operations and Process Optimization
- Multi-Location Management
- Budget Oversight
- Strategic Partnerships
- EPC Relationship Management
- CRM Implementation
- Forecasting
- Team Leadership
- Training
- Development
- Customer Satisfaction
- Customer Retention
- Emergency Medical Care
- Crisis Management
- B2B strategy
- SaaS Implementation
- Growth
- Process Optimization
- Planning
- Cross-functional Collaboration
- CRM Systems
- Analytics Tools
- Project Management
- Microsoft Office
- Critical Thinking
- Problem Solving
- Operations Planning
Certification
- Tour of duty in Iraq (2009) and Kuwait (2020) including administrative, hospital and field operations
- Current EMT and CPR certification
- Military Medical Instructor
- Secret Security Clearance
Locations
- Centerton, AR, 72719
- Bentonville, AR, 72712
Timeline
Director of Sales Operations
Shine Solar
03.2020 - Current
General Manager
Splash Carwash, LLC
11.2017 - 07.2019
Graphic Designer
Stated Apparel LLC
10.2016 - 01.2019
Health Insurance Sales Agent
Liberty National
02.2016 - 09.2017
Combat Medic
United States Army Reserves
11.2007 - Current
Bachelor of Science - Healthcare Management, Emergency Management
University Of Phoenix
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