NATHAN HARWI
Fleetwood,PA
Summary
Accomplished and analytical finance professional with extensive experience in operations, financial planning & analysis, and customer service management. Proven expertise in overseeing critical safety programs, billing operations, process improvements, and team leadership. Aiming to leverage my diverse skill set in a challenging finance role to contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Operations Analyst
UGI Utilities
01.2021 - Current
- Collaborate with field operations on programs and initiatives
- Oversee critical safety programs and provide key reporting and analytics
- Manage forecasts and budgets for operational programs.
Operations Analyst II
UGI Utilities
01.2019 - 01.2021
- Collaborate with field operations on programs and initiatives
- Managed safety program oversight and delivered comprehensive reporting and analytics
- Assisted in forecasting and budget management for operational programs.
Business Analyst – FP&A
UGI Utilities
06.2017 - 01.2019
- Supported senior management in strategic initiatives and financial deliverables
- Led budget preparation and conducted data analysis for various departments.
Billing Customer Service Analyst
Penske Truck Leasing
01.2017 - 06.2017
- Identified and implemented process improvements at customer and company levels
- Resolved complex billing issues and created new training programs
- Recommended improvements in the billing section of the organization.
Lead Billing Coordinator
Penske Truck Leasing
01.2015 - 01.2017
- Managed client invoicing, account records, and supervised the maintenance of allowances and returns
- Acquired customer reports for billing issues and compiled daily budget reports
- Supported new employees and led the committee on annual rate increases for customers.
Billing Coordinator
Penske Truck Leasing
06.2012 - 01.2015
- Balanced monthly statements for clients and provided information on new accounts
- Ensured client-specific performance guarantees were met daily.
Management Trainee
Penske Truck Leasing
10.2010 - 06.2012
- Assisted in directing business operations and identified trends for management solutions
- Cross-trained in sales, marketing, purchasing, and customer service
- Analyzed company reports to track inventory, sales, and profit changes.
Education
Master of Business Administration -
University of Phoenix
01.2018
Bachelor of Science in Business Administration - Finance -
University of Phoenix
01.2011
Associate of Applied Science in Financial Services -
University of Phoenix
01.2010
Skills
- Financial Reporting & Analysis
- Budgeting and Forecasting
- Data Analysis (Excel, SQL)
- Process Improvement
- Safety Program Oversight
- Strategic Planning & Operations
- Billing and Customer Service Management
- Team Leadership and Training
Certification
Six Sigma Green Belt
Timeline
Senior Operations Analyst
UGI Utilities
01.2021 - Current
Operations Analyst II
UGI Utilities
01.2019 - 01.2021
Business Analyst – FP&A
UGI Utilities
06.2017 - 01.2019
Billing Customer Service Analyst
Penske Truck Leasing
01.2017 - 06.2017
Lead Billing Coordinator
Penske Truck Leasing
01.2015 - 01.2017
Billing Coordinator
Penske Truck Leasing
06.2012 - 01.2015
Management Trainee
Penske Truck Leasing
10.2010 - 06.2012
Master of Business Administration -
University of Phoenix
Bachelor of Science in Business Administration - Finance -
University of Phoenix
Associate of Applied Science in Financial Services -
University of Phoenix
Six Sigma Green Belt
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