Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Heffelfinger

Lynn Haven

Summary

Professional and dependable worker with strong background in high-paced environments. Skilled in maintaining smooth operations, ensuring timely service, and supporting kitchen and waitstaff with efficiency. Strong focus on teamwork and adaptability, consistently delivering reliable support and seamless service. Known for excellent communication, problem-solving abilities, and commitment to achieving results.

Overview

1
1
year of professional experience

Work History

Expo Runner

Mission BBQ
10.2024 - Current
  • Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
  • Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
  • Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
  • Upheld quality control measures by monitoring temperature logs and consistently checking food storage areas for compliance.
  • Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
  • Maintained a clean and organized expo station, improving efficiency in the kitchen.
  • Promoted waste reduction initiatives within the kitchen, repurposing or properly disposing of unused ingredients.
  • Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
  • Served food at proper temperature to meet safety standards.
  • Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
  • Developed strong communication skills while liaising between front-of-house and back-of-house teams.
  • Informed restaurant staff about feedback or requests to promote customer satisfaction.
  • Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
  • Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
  • Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
  • Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
  • Delivered food orders from kitchen to customers' tables.
  • Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
  • Mastered knowledge of menu offerings, providing accurate information to servers as needed.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Communicated food orders to chefs to execute priorities and special requests.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped organize and manage successful events with attendance of over 100 people.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.

Cashier

Mission BBQ
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Host

Mission BBQ
10.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Streamlined check-in processes, reducing wait times for guests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Food Runner

Mission BBQ
10.2024 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Implemented feedback from customers and staff to improve service delivery processes.
  • Ensured compliance with health and safety regulations during food handling and delivery.
  • Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
  • Monitored dining area to anticipate customer needs, enhancing overall dining experience.
  • Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
  • Ensured accurate order delivery to customers, fostering positive dining atmosphere.
  • Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Adapted to various dining settings and themes, providing versatile service to customers.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
  • Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
  • Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.
  • Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
  • Increased customer satisfaction with quick and courteous food delivery.
  • Assisted with bussing tables and cleaning up spills.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted wait staff with timely food delivery and guest requests.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Provided attentive service and proactively assessed guest needs.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted customers with carry-out service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Arranged tables and chairs for special occasions and events.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Greeted customers and provided menus upon arrival to dining room.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Offered product samples, answered questions and helped customers find items.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.

Education

Auto Mechanics

A. Crawford Mosley High School
Panama City, FL
05-2026

Skills

  • Quick learner
  • Strong organization
  • Cleanliness standards
  • Food presentation
  • Guest relations
  • Order accuracy
  • Food running
  • Restocking supplies
  • Server assistance
  • Guest relations expertise
  • Catering experience
  • Team player

Timeline

Expo Runner

Mission BBQ
10.2024 - Current

Cashier

Mission BBQ
10.2024 - Current

Host

Mission BBQ
10.2024 - Current

Food Runner

Mission BBQ
10.2024 - Current

Auto Mechanics

A. Crawford Mosley High School

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