A motivated and adaptable individual with a passion for Human Resources and a strong desire to continue a career in the field. Eager to learn and contribute to organizational success with a solid foundation in recruitment, onboarding, and employee relations. Demonstrated strengths in interpersonal communication, attention to detail, and a commitment to maintaining confidentiality. Currently seeking an entry-level HR role to apply acquired knowledge and grow within a dynamic HR team.
Work History
HR, Client and Virtual Assistant Success Manager
Task Away Virtual Assistants
04.2022 - Current
Conducted candidate interviews to assess qualifications and suitability for positions
Reviewed employee resumes, skills, and personalities to fully optimize talent and ensure proper employee placement
Updated Human Resources Information System (HRIS) database to maintain data accuracy and employee records
Provided management and support to approximately 50 virtual assistants and their clients by answering their questions, and concerns, and by providing needed advice
Responded to inquiries by answering telephone calls and emails
Collaborated internally to find resolutions to more complex issues
Regularly engaged in challenging conversations with employees, which at times included sensitive topics like termination
Customer Service Specialist
ZenMaid
04.2023 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Proactively followed up with customer inquiries to ensure prompt resolutions of technical issues
Informed customers about new features and functionalities of the ZenMaid software
Identified and addressed customer needs while providing comprehensive guidance on utilizing specific features effectively
Team Member
Chick-fil-A
06.2014 - 06.2015
Took orders accurately and efficiently through POS systems
Kept work areas clean, organized, and safe to promote efficiency and team safety
Greeted and interacted with customers courteously and respectfully
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
Contributed to team success by completing jobs quickly and accurately
Education
No Degree - Business Management
Western Governors University
Salt Lake City, UT
06.2027
High School Diploma -
Jordan High School
Sandy, UT
06.2016
Skills
New Employee Onboarding
Clerical Support
Interpersonal Skills
Conflict Management
Computer Literacy
Google Suite
Talent Management
Awards
Dean's List - Central Texas College, 01/01/19, 06/01/20
Eagle Scout Award, 01/01/10, 01/01/15
Volunteer Experience
Missionary for the Church of Jesus Christ of Latter-day Saints, 09/01/16, 09/01/18, During this two years, I shared the gospel with those living in the West Indies. I also had the opportunity of assisting incoming and outgoing missionaries with their travel logistics.
Peer Leadership Team, 08/01/15, 06/01/16, During my senior year of high school, I was an active member of the Peer Leadership Team. Our primary purpose was to visit local elementary schools to teach the children anti-drug and anti-bullying principles. We accomplished this by communicating with the children, playing fun educational games, and doing skits.