Summary
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
BusinessAnalyst
Nathan Hendricks

Nathan Hendricks

Bakersfield,CA

Summary

A motivated and adaptable individual with a passion for Human Resources and a strong desire to continue a career in the field. Eager to learn and contribute to organizational success with a solid foundation in recruitment, onboarding, and employee relations. Demonstrated strengths in interpersonal communication, attention to detail, and a commitment to maintaining confidentiality. Currently seeking an entry-level HR role to apply acquired knowledge and grow within a dynamic HR team.

Work History

HR, Client and Virtual Assistant Success Manager

Task Away Virtual Assistants
2022.04 - Current
  • Conducted candidate interviews to assess qualifications and suitability for positions
  • Reviewed employee resumes, skills, and personalities to fully optimize talent and ensure proper employee placement
  • Updated Human Resources Information System (HRIS) database to maintain data accuracy and employee records
  • Provided management and support to approximately 50 virtual assistants and their clients by answering their questions, and concerns, and by providing needed advice
  • Responded to inquiries by answering telephone calls and emails
  • Collaborated internally to find resolutions to more complex issues
  • Regularly engaged in challenging conversations with employees, which at times included sensitive topics like termination

Customer Service Specialist

ZenMaid
2023.04 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Proactively followed up with customer inquiries to ensure prompt resolutions of technical issues
  • Informed customers about new features and functionalities of the ZenMaid software
  • Identified and addressed customer needs while providing comprehensive guidance on utilizing specific features effectively

Team Member

Chick-fil-A
2014.06 - 2015.06
  • Took orders accurately and efficiently through POS systems
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Greeted and interacted with customers courteously and respectfully
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
  • Contributed to team success by completing jobs quickly and accurately

Education

No Degree - Business Management

Western Governors University
Salt Lake City, UT
06.2027

High School Diploma -

Jordan High School
Sandy, UT
06.2016

Skills

    • New Employee Onboarding
    • Clerical Support
    • Interpersonal Skills
    • Conflict Management
      • Computer Literacy
      • Google Suite
      • Talent Management

Awards

Dean's List - Central Texas College, 01/01/19, 06/01/20 

Eagle Scout Award, 01/01/10, 01/01/15

Volunteer Experience

  • Missionary for the Church of Jesus Christ of Latter-day Saints, 09/01/16, 09/01/18, During this two years, I shared the gospel with those living in the West Indies. I also had the opportunity of assisting incoming and outgoing missionaries with their travel logistics.
  • Peer Leadership Team, 08/01/15, 06/01/16, During my senior year of high school, I was an active member of the Peer Leadership Team. Our primary purpose was to visit local elementary schools to teach the children anti-drug and anti-bullying principles. We accomplished this by communicating with the children, playing fun educational games, and doing skits.

Timeline

Customer Service Specialist

ZenMaid
2023.04 - Current

HR, Client and Virtual Assistant Success Manager

Task Away Virtual Assistants
2022.04 - Current

Team Member

Chick-fil-A
2014.06 - 2015.06

No Degree - Business Management

Western Governors University

High School Diploma -

Jordan High School
Nathan Hendricks