Nathan Henry-Rose
Atlanta,GA
Summary
Experienced marketing and communications specialist with a focus on customer service and brand promotion, seeking to leverage skills in leadership and relationship management to drive category growth at Guitar Center.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Guitar Center
06.2023 - Current
- Drive Pro Coverage Attachment, maintaining an average 35% acceptance rate for long-term customer satisfaction
- Manage customer transactions, including returns, exchanges, and trade-in deals, to ensure seamless experiences
- Build and maintain relationships with internal and external stakeholders to align goals with enterprise objectives.
- Took ownership of customer issues and followed problems through to resolution while prioritizing customer satisfaction and loyalty
Label Manager
Same Ol’ Negus
05.2017 - Current
- Cultivated positive relationships with artists, providing support throughout their careers under the label''s guidance.
- Strengthened customer engagement through targeted social media campaigns and community management initiatives.
- Managed album release timelines, ensuring timely delivery of products to market.
- Administered copyright and intellectual property assets for the label.
In-Home Expert
Asurion
01.2022 - 01.2023
- Achieved a 22% acceptance rate for complementary protection services, contributing to broadened client relationships
- Provided high-quality delivery and setup services to minimize customer downtime and uphold Service Level Agreements
- Built rapport with customers as their personal expert, providing seamless solutions for device troubleshooting.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
First American Title Lending
01.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed and deployed marketing plans to drive growth through community engagement and brand partnerships
- Provided documentation and guidance to borrowers on the application and collateral appraisal process.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Bookseller
Half Price Books
01.2018 - 01.2019
- Managed stock to meet demand for best sellers and collectible items
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Achieved sales goals through selective procurement of high-value merchandise.
Tech Coordinator
Verizon
01.2015 - 01.2018
- Maintained a deep understanding of Verizon customers, devices, and service offerings
- Resolved customer inquiries and technical issues with a 93% success rate.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL12.2013
BBA - Marketing
Tennessee State University
Nashville, TN05.2011
Skills
- Needs Assessment
- Sales Forecasting
- Account Management
- Strategic Planning
- Product Management
- Retail Sales
- Project Management
- Relationship Management
- Client Advocacy
- Direct Marketing
- Windows
- MAC OS
- Microsoft Office Suite
- Keynote
- Pro Tools
- FL Studio
- Reason
- Direct Mail Marketing Campaigns
- Recordkeeping
- File Organization
- Problem Analysis & Resolution
- Telecommunications
- Problem-Solving
- Customer Relations
- Customer Relationship Management (CRM)
Accomplishments
- Business Development: Increased new accounts by 6% through effective marketing strategies and community engagement initiatives.
- Vendor Management: Conducted monthly reconciliation of accounts payable, ensuring efficient supply management.
- Account Management: Managed 75-200 accounts while maintaining below a 1.85% Charge-Off rate, demonstrating strong financial management skills.
Timeline
Customer Service Manager
Guitar Center
06.2023 - Current
In-Home Expert
Asurion
01.2022 - 01.2023
Assistant Manager
First American Title Lending
01.2019 - 01.2021
Bookseller
Half Price Books
01.2018 - 01.2019
Label Manager
Same Ol’ Negus
05.2017 - Current
Tech Coordinator
Verizon
01.2015 - 01.2018
Master of Science - Entertainment Business
Full Sail University
BBA - Marketing
Tennessee State University
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