Summary
Overview
Work History
Education
Skills
Education
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Timeline
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Nathan Hockenberry

Xenia

Summary

Hardworking Student offering part-time work experience with core knowledge of IT Support. Motivated and committed to learning and developing skills in IT Support and Network Engineering. Equipped with strong problem-solving abilities, willingness to learn and excellent communication skills. Ready to tackle new challenges and ready to advance organizational objectives with dedication and enthusiasm.



Overview

9
9
years of professional experience

Work History

Warehouse Technician - Assigned to 7-eleven

Beacon Hill Technologies
09.2024 - 08.2025
  • Assisted in facilitating the completion of the RIS Project at 7-eleven
  • Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
  • Prepared bills of lading, work orders and shipping orders to appropriately route materials.
  • Pulled and packed shipments to prepare for UPS, FedEx and freight pickup.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.

Seasonal Store Associate

Duluth Trading Company
09.2023 - 07.2024
  • Provide excellent customer service
  • Assisted with inventory as well as putting up product
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Participated in training sessions to stay updated on product information and company policies.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Front End Associate

Busch's
09.2021 - 07.2023
  • Provide excellent guest satisfaction
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

IT Support

Consolidated Financial
10.2020 - 09.2021
  • Assisted with deployment of numerous workstations.
  • Answered frequently asked questions regarding use of company computers.
  • Provided excellent communication skills and assistance.
  • Monitored system functionality, reporting any issues to IT support for timely maintenance or repairs.
  • Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
  • Coordinated IT support services to resolve technical issues quickly, minimizing downtime for staff members.

Volunteer

Huron Valley Lutheran High School
09.2016 - 06.2018
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

Associate of Science - Networking Engineering

Sinclair College
Dayton, OH
12-2026

Skills

  • Proficient in Microsoft Word, Excel, and PowerPoint
  • IT Support Services
  • Software Installation
  • System Configuration
  • Lifetime use of multiple search engines including but not limited to Google, Bing, and DuckDuckGo
  • Efficiently communicate between coworkers to always provide relevant and accurate information
  • Hands-on experience in constructing personalized computer systems, leveraging in depth knowledge of components, compatibility, and optimization
  • Knowledgeable in current social media trends taking place on multiple platforms such as X (formerly Twitter), Instagram, YouTube, and TikTok
  • Customer Service

Education

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Student-Network Engineer

Timeline

Warehouse Technician - Assigned to 7-eleven

Beacon Hill Technologies
09.2024 - 08.2025

Seasonal Store Associate

Duluth Trading Company
09.2023 - 07.2024

Front End Associate

Busch's
09.2021 - 07.2023

IT Support

Consolidated Financial
10.2020 - 09.2021

Volunteer

Huron Valley Lutheran High School
09.2016 - 06.2018

Associate of Science - Networking Engineering

Sinclair College

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