Nathan Holsteen
Conroe
Summary
Dedicated 1st Assistant Manager skilled in effective communication and staff supervision. Known for resolving customer complaints efficiently and maintaining high standards of store operations. Committed to fostering a positive work environment and optimizing operational processes.
Overview
5
5
years of professional experience
Work History
1st Assistant Manager
Quiktrip
Conroe
12.2020 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Coordinated inventory management and restocking of merchandise.
- Ensured compliance with health and safety regulations across the store.
- Oversaw cash handling procedures and maintained accurate financial records.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Implemented promotional displays to attract customers and boost sales.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Provided feedback to employees on performance improvement opportunities.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Assisted customers with product selection decisions based on their individual needs.
- Addressed employee concerns or grievances in a professional manner.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Supervised staff to ensure efficient operation of the store.
- Performed regular audits of merchandise displays to ensure proper pricing accuracy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - Business Management
Stevens Henegar Online
OnlineSkills
- Customer service
- Problem solving
- Employee training
- Effective communication
- Team leadership
- Conflict resolution
- Decision-making capacity
- Staff training and development
Timeline
1st Assistant Manager
Quiktrip
12.2020 - Current
Some College (No Degree) - Business Management
Stevens Henegar Online
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