Nathan Hopman
Summary
Results driven sales professional with experience in building relationships. Committed to delivering exceptional customer service and creating a positive buying experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Mercedes-Benz
05.2024 - 12.2024
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
Car Detailer
Independent
06.2021 - 04.2024
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Reported daily work progress and encountered problems to management.
- Removed dirt and debris from vehicle and equipment interiors.
- Applied protective agents, including sealants, to protect surfaces.
- Polished windows and mirrors of vehicles and equipment.
- Provided exceptional customer service and addressed customer inquiries.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Followed safety guidelines for cleaning vehicles and equipment.
- Applied wax and sealants to exterior of vehicles and equipment.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained clean, tidy and safe work environment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Lifeguard
Lifetime Fitness Center
10.2021 - 03.2024
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Acted swiftly when observing individuals in distress while in pool.
- Attended to individuals who needed additional help while in pool.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Responded to emergency situations in a timely, efficient manner.
- Trained new lifeguards on safety procedures and protocol.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Inspected pools and pools areas for adherence to safety protocols.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Educated patrons on safety protocols and enforced safety rules.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Attentively monitored swimmers to identify distress.
Member Service Representative
Swift Wash
04.2022 - 02.2023
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
High School Diploma -
Crystal Lake Central
Crystal Lake, IL05.2022
Skills
- Communication skills
- Product knowledge
- Negotiation skills
- Building Relationships
- Customer Service
- Dependability
- Results oriented
- Professionalism
- Continuous Learning
Timeline
Sales Associate
Mercedes-Benz
05.2024 - 12.2024
Member Service Representative
Swift Wash
04.2022 - 02.2023
Lifeguard
Lifetime Fitness Center
10.2021 - 03.2024
Car Detailer
Independent
06.2021 - 04.2024
High School Diploma -
Crystal Lake Central
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