NATHAN HORD
Bellevue,USA
Summary
Experienced and compassionate social worker with over 10 years of dedicated service in providing comprehensive support to individuals navigating complex challenges. Proficient in crisis intervention, case management, and advocacy. Committed to building trust and empowering clients to overcome obstacles and improve their lives. Strong focus on fostering meaningful connections and creating a safe and supportive environment where individuals can thrive.
Overview
29
29
years of professional experience
Work History
Homelessness Outreach Administrator
Homelessness Outreach Program, City of Bellevue
01.2022 - Current
- Direct point of contact for individuals experiencing homelessness in the city of Bellevue
- Provides crisis intervention, stabilization and short-term engagement to homeless adults
- Connect clients with new WA identification cards and social security documents to get re-established and CEA Housing Assessment completion
- Assume primary responsibility for coordinating all aspects of clients' support and treatment plans, includes evaluating the psychiatric, substance abuse, and housing needs of clients, and advocacy
- Consult and collaborate with other Bellevue City staff to ensure continuity of care for clients
- Participate in supervision, program meetings and in-service trainings
- Coordinate work closely with other Outreach staff to help triage clients
Clinical Supervisor - Crisis Respite Program
DESC
01.2014 - 01.2021
- Provide direct supervision to clinical staff
- Lead a multi-disciplinary team, provide multi-axial assessments, crisis intervention, stabilization and short-term engagement to homeless adults referred to CRP
- Receive and screen referrals from approved referral sources and coordinate transfer to CRP
- Assume primary responsibility for coordinating all aspects of clients' support and treatment plans; includes evaluating the psychiatric, substance abuse, and housing needs of clients, and advocating for CRP clients to access the most effective disposition available in the community
- With clients, create disposition plans to community resources and provide needed assistance and advocacy to assure best possible connection is made
- Develop expertise and strong working collaborative relationships with the Harborview Psychiatric Emergency Services staff and the Mental Health Liaison, as well as with 'back door' providers of mental health treatment, substance abuse treatment and housing services
- Consult and collaborate with other DESC staff to ensure continuity of care for clients in the CRP
- Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients
- Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned
- Maintain clean and healthy environment in CRP
- Coordinate work closely with other CRP staff and provide guidance as needed to CRP Counselors
Clinical Supervisor - Crisis Solution Center
DESC
01.2012 - 01.2014
- Provide direct supervision to line staff members (including BHCMs and Peer Specialists) in their casework and other duties
- Oversee and support work of direct line staff and help facilitate trainings on documentation, assessment, and case management services related to client's discharge plan
- Assist direct line staff in working with clients to identify and address potential barriers to successful linkages in the community
- Consult and collaborate with other CSC staff to insure effective MH/SUD stability and discharge planning for clients
- Lead collaboration/coordination with partner agencies, in service delivery and linkages in the community
- Facilitate engagement of clients through creative, resourceful strategies that build trust and confidence
- Coordinate with Day Lead Supervisor to provide day-to-day support and supervision of both CDF and CDIS day direct line staff to ensure integration between projects
- Intervene in crises and assist staff with training needs around crisis de-escalation by facilitating Behavioral Health Crisis Drills
- Assist with other facility management functions as assigned
- Oversee direct line staff service and compliance documentation through conducting audits for the facility and adhering to contracts for CSC
- Assist clients in the formation of interest groups or therapeutic support groups; facilitate when appropriate
- Participate in staff meetings and trainings
Housing Case Manager
DESC
01.2007 - 01.2012
- Complete housing assessments with individuals experiencing homelessness
- Connect individuals with emergency shelter resources within DESC or externally, as well as short-term hotel placements
- Provide high-quality, trauma-responsive case management services for clients within the shelter and permanent supportive housing clients residing in DESC's housing units
- Coordinate and manage the needs of DESC's housing units
- Assist clients with moving arrangements when more permanent housing becomes available
- Maintain safety and security of DESC's Resource Center and housing units by following all site-specific health and safety procedures as well as home visiting guidelines
- Ensure prompt case notes, documentation, and data quality within the case management computer system
Homeless Outreach Counselor
DESC
01.2002 - 01.2007
- Outreach and engagement services aimed at locating eligible individuals, building relationships, providing survival services, and assessing individual needs
- Intensive case management and stabilization services with a full range of community support and treatment
- Development and support of maintaining connections to critical resources such as housing, psychiatric and physical health care, financial benefits, and other ancillary support services
- Transition to long-term behavioral health or other appropriate ongoing services
Shelter Counselor, Main Shelter
DESC
01.1998 - 01.2002
- Interact with residents in the general milieu and common areas of shelter
- Coordination of services to residents; contact residents outside service providers as necessary
- Engage residents through creative, resourceful case management strategies
- Facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings
- Manage all building operations in the absence of other project and clinical staff as assigned
- Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems
- Intervene in crises, respond to emergencies, and initiate action as required
- Respond to resident complaints
- Participate in staff meetings and trainings
- Schedule shifts and provide supervision and direction to staff
Crisis Intervention Specialist
Crisis Clinic of King County
01.1996 - 01.1998
- Cross trained as Main Crisis Intervention Specialist, Patient Placement Coordinator, Crisis Response, and Call Screening & Coordination Crisis Intervention Specialist
- Aided the 24-Hour Crisis Line Volunteer Phone Workers
- Assist phone workers in assessing, developing and implementing, and resolving all calls
- Complete Case Reviews and accurately and timely reviews log-sheets and screening guides
Education
MASTER OF ARTS - PSYCHOLOGY
SEATTLE UNIVERSITY
06.2002
BACHELOR OF SCIENCE - PSYCHOLOGY
UNIVERSITY OF WASHINGTON
06.1996
Skills
- Leadership
- Delegation
- Team Building
- Customer Experience
- Communication
- Writing
- Customer Service
- Adaptability
Timeline
Homelessness Outreach Administrator
Homelessness Outreach Program, City of Bellevue
01.2022 - Current
Clinical Supervisor - Crisis Respite Program
DESC
01.2014 - 01.2021
Clinical Supervisor - Crisis Solution Center
DESC
01.2012 - 01.2014
Housing Case Manager
DESC
01.2007 - 01.2012
Homeless Outreach Counselor
DESC
01.2002 - 01.2007
Shelter Counselor, Main Shelter
DESC
01.1998 - 01.2002
Crisis Intervention Specialist
Crisis Clinic of King County
01.1996 - 01.1998
BACHELOR OF SCIENCE - PSYCHOLOGY
UNIVERSITY OF WASHINGTON
MASTER OF ARTS - PSYCHOLOGY
SEATTLE UNIVERSITY
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