Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathan Horn

Rochester,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Taco Bell
09.2020 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Shift Lead Manager

Taco Bell
05.2021 - 04.2022
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.

Truck Team Member

1800 Got Junk
04.2022 - 09.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Shift Lead Manager

Taco Bell
09.2022 - 06.2023

Assistant General Manager

Taco Bell
06.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

No Degree -

Monroe Community College
Rochester, NY

Skills

  • Employee Discipline
  • Inventory Control
  • Food Safety and Sanitation
  • Staff Management
  • Training and Development
  • Management Training

Certification

ServSafe Certified.

Timeline

Assistant General Manager

Taco Bell
06.2023 - Current

Shift Lead Manager

Taco Bell
09.2022 - 06.2023

Truck Team Member

1800 Got Junk
04.2022 - 09.2022

Shift Lead Manager

Taco Bell
05.2021 - 04.2022

Team Member

Taco Bell
09.2020 - 06.2021

No Degree -

Monroe Community College

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Nathan Horn