Nathan Howell
Macon,GA
Overview
16
16
years of professional experience
Work History
Service Advisor
Five Star Mazda
06.2022 - 09.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Sales Manager
Honest Abe Roofing
10.2021 - 06.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Associate
Macon Bedroom And Mattress
06.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Service Manager
Oreck Clean Home Center
09.2007 - 01.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Education
Certificate - Medical Clinical Assistant
Miller-Motte Technical College
Macon, GA08.2021
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Listening Skills
- Attention to Detail
- Excellent Communication
- Price Quoting
- Client rapport
- Data Processing
- Customer Relationship Management
- Documentation And Reporting
- Data Entry
Timeline
Service Advisor
Five Star Mazda
06.2022 - 09.2023
Sales Manager
Honest Abe Roofing
10.2021 - 06.2022
Sales Associate
Macon Bedroom And Mattress
06.2019 - 12.2020
Service Manager
Oreck Clean Home Center
09.2007 - 01.2016
Certificate - Medical Clinical Assistant
Miller-Motte Technical College