Nathan Hower
Spring Hill,KS
Summary
High-energy retail leader with proven experience managing large teams and overseeing complex store operations. Skilled in critical thinking, operational efficiency, and delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager – Operations
Dick’s Sporting Goods
12.2021 - Current
- - Lead and manage a team of 200+ employees across all operational areas.
- - Oversee day-to-day store operations, including omni-channel processes (in-store, online, fulfillment).
- - Ensure operational efficiency, compliance, and execution of corporate initiatives.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Key Carrying Lead
Dick’s Sporting Goods
09.2021 - 12.2021
- - Managed daily store operations, cash handling, and closing/opening procedures.
- - Supervised and supported team members to ensure smooth workflow and customer satisfaction.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
Field Maintenance
West Franklin High School
01.2017 - 04.2021
- Conducted detasseling, scouting and field maintenance.
- Managed routine maintenance activities such as sprinkler system maintenance, grass maintenance, manual labor
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
- Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.
Education
High School Diploma -
West Franklin High School
Pomona05.2021
Skills
- Team Leadership & Development
- Store Operations Management
- Critical Thinking & Problem Solving
- Omni-Channel Retail Operations
- Time Management & Organization
- Customer Service Excellence
- Records management
- Cost control
- Relationship building and management
- Employee scheduling
- Attention to detail
- Mentoring and coaching
- Operations oversight
- Sales growth
Timeline
Assistant Store Manager – Operations
Dick’s Sporting Goods
12.2021 - Current
Key Carrying Lead
Dick’s Sporting Goods
09.2021 - 12.2021
Field Maintenance
West Franklin High School
01.2017 - 04.2021
High School Diploma -
West Franklin High School
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