Nathan Hultstrom
Guttenberg,NJ
Summary
Hospitality expert with over a decade of experience seeking to apply strong communication skills and dedicated work ethic. Detail-oriented people-person with the ability and drive to effect a positive change in the world.
Overview
12
12
years of professional experience
Work History
General Manager
Unleashed Pet Spa
2023.12 - Current
- Managed reservations by answering phone calls, responding to emails and keeping our reservations book accurate and organized.
- Consulted with clients about their groom in order to ensure the best possible groomer to match their needs.
- Maintained accurate vaccination and medical records for all animals.
- Ordered grooming and office supplies both in person and online.
- Ensured a sanitary work area both through delegation and hands on janitorial work and facilities maintenance.
- Wrote paychecks for the groomers, ensuring that their records and ours matched, and troubleshooting any discrepancies.
Front Office Lead
SoJo Spa Club
2023.08 - 2023.12
- Greeted and welcomed guests as first point of contact in a friendly, professional manner.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Wrote the daily rotation schedule for all positions worked including breaks.
- Resolved customer complaints with both understanding and efficiency.
- Performed administrative tasks such as filing documents, answering phone calls and emails, and writing daily reports to upper management.
- Monitored check-ins to ensure quality assurance.
Field Coordinator
New Jersey Democratic State Committee
2023.08 - 2023.11
- Recruited volunteers for door knocking and phone banking, and maintained an ongoing communication with this network throughout the campaign.
- Coordinated with other leaders in the area to combine our efforts and increase the size of our respective networks.
- Mentored newer volunteers on best practices for community outreach.
Host
Razza Pizza
2022.03 - 2023.07
- Greeted all guests as they entered the building.
- Built a strong rapport with regular guests, remembering favorite dishes, dietary aversions, and preferred seating to create a more welcoming environment.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Provided customers with accurate wait times and kept them updated as service progressed.
- Answered telephone to provide dining information and take reservations.
- Maintained regular communication with management, allowing them to anticipate recoveries and convey that information to other staff.
Bartender
Fox and Crow
2022.11 - 2023.03
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
Service Manager
Joseph Leonard/Jeffrey's Grocery
2018.07 - 2020.03
- Managed both adjacent restaurants, both with the assistance of other managers, as well as the sole manager on duty.
- Coached, mentored and trained team members in order to improve their job performance, as well as communicating any training considerations to the rest of management to leverage their support in elevating the team.
- Built relationships with frequent guests by creating a welcoming atmosphere, remembering preferences, and sending additional complimentary items to complete the guest's experience.
- Leveraged the individual strengths of each team member to maximize their success through mindful assignments of roles and real time support.
- Processed daily payroll, petty cash, and bank deposits.
- Began a weekly alcohol education program for all employees of both restaurants, providing a seminar on a weekly topic and creating literature to allow our team to better communicate our products and services to guests.
Expeditor
The Spotted Pig
2013.01 - 2018.07
- Coordinated all food orders, ensuring proper timing and quality control.
- Acted as a liaison between the kitchen and wait staff, effectively communicating the needs of both teams to the other.
- Ensured that all food restrictions and allergy considerations were strictly observed.
- Worked alongside the Executive Chef to maintain an extremely high standard of quality for all dishes.
Education
Diploma - Audio Engineering
School of Audio Engineering
New York, NY2011-06
Skills
- Communication Skills
- Schedule Management
- Account Management
- Conflict Resolution
- Leadership and Team Building
- Staff Training and Development
Timeline
General Manager
Unleashed Pet Spa
2023.12 - Current
Front Office Lead
SoJo Spa Club
2023.08 - 2023.12
Field Coordinator
New Jersey Democratic State Committee
2023.08 - 2023.11
Bartender
Fox and Crow
2022.11 - 2023.03
Host
Razza Pizza
2022.03 - 2023.07
Service Manager
Joseph Leonard/Jeffrey's Grocery
2018.07 - 2020.03
Expeditor
The Spotted Pig
2013.01 - 2018.07
Diploma - Audio Engineering
School of Audio Engineering
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