Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Volunteer
nathan jackson

nathan jackson

Burgaw,NC

Summary

With a proven track record at Walmart, I excel in operational excellence and leadership development. Spearheading cost-saving initiatives and driving business process improvements, I've transformed operations and teams. My approach combines critical thinking with effective communication, achieving strategic objectives and fostering professional growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Asset Protection Operations Coach

Walmart
02.2020 - 01.2025
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
  • Managed complex projects, ensuring timely completion within budget constraints.
  • Coordinated cross-functional teams to achieve project objectives, maintaining clear lines of communication throughout the process.
  • Spearheaded continuous improvement efforts that contributed significantly toward achieving strategic objectives.
  • Streamlined operations by implementing efficient processes and procedures in the workplace.
  • Provided leadership and guidance to employees, facilitating professional growth opportunities within the organization.
  • Improved overall company performance by identifying key metrics and analyzing data to drive decisionmaking.
  • Developed successful strategies for process optimization, resulting in increased efficiency across all departments.
  • Evaluated risks associated with new initiatives, effectively managing resources to minimize potential losses while maximizing returns on investment.
  • Transformed underperforming teams into top performers by diagnosing issues affecting morale or productivity, then implementing appropriate solutions.
  • Championed change management initiatives within the organization by fostering an environment that embraced innovation and adaptability.
  • Fostered a positive work environment by promoting collaboration and open communication among team members.
  • Cultivated strong relationships with clients, vendors, and partners to establish trust and enhance business opportunities.
  • Trained and mentored multiple new personnel hired to fulfill various roles.
  • Built and maintained professional relationships with vendors and suppliers.

Asset Protection Associate

Walmart
08.2017 - 02.2020
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Wrote reports for internal and external crime, burglary, or theft.

Fresh Foods Supervisor

Walmart
06.2017 - 08.2018
  • Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
  • Increased sales by creating eye-catching displays that showcased seasonal produce and specials.
  • Ensured proper temperature control of refrigerated cases to maintain food safety standards at all times.
  • Collaborated with store management to optimize inventory levels and reduce shrinkage.
  • Improved overall efficiency through effective delegation of tasks among team members based on individual strengths.
  • Maintained a clean, safe, and visually appealing fresh foods department for customers'' enjoyment.
  • Implemented promotional strategies that resulted in increased sales revenue within the Fresh Foods Department.

Grocery Manager

Walmart
03.2017 - 06.2017
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.

Electronics Sales Associate

Walmart
08.2016 - 03.2017
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Asset Protection Associate

Walmart
04.2011 - 02.2016
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Wrote reports for internal and external crime, burglary, or theft.

Cart Pusher

Walmart
10.2010 - 04.2011
  • Directed customers to appropriate areas in store to assist with locating products.
  • Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
  • Removed litter from parking lot, planters and cart storage areas.
  • Assisted customers in loading groceries into cars.
  • Increased efficiency with organized cart retrieval methods, reducing wait times for customers.
  • Gathered carts manually and with remote controlled cart pusher.
  • Gathered stray carts throughout store and contributed to maintaining store tidiness.
  • Assisted customers with loading purchases into their vehicles, demonstrating excellent customer service skills.

Skills

  • Operational excellence
  • Business process improvement
  • Workforce planning
  • Operations management
  • Business analysis
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Critical thinking
  • Clear communication
  • Organizational skills
  • Leadership development
  • Coaching and development
  • Professionalism
  • Professional development

Accomplishments

• Market level trainer for all new to role Asset Protection Operations Coaches


• Market level contact while Market Asset Protection Manager is not available


• Most apprehensions in the market and region for the year


  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 150 staff members.

Certification

Wicklander & Zulawski Interview and interrogation techniques


North Carolina Food and Nutrition services


Forklift operator


Walkie stacker operator


Electric pallet jack operator


Scissor lift operator

Timeline

Asset Protection Operations Coach

Walmart
02.2020 - 01.2025

Asset Protection Associate

Walmart
08.2017 - 02.2020

Fresh Foods Supervisor

Walmart
06.2017 - 08.2018

Grocery Manager

Walmart
03.2017 - 06.2017

Electronics Sales Associate

Walmart
08.2016 - 03.2017

Asset Protection Associate

Walmart
04.2011 - 02.2016

Cart Pusher

Walmart
10.2010 - 04.2011

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