Nathan Jacobs
Marshall,MI
Summary
Dynamic Service Advisor with a proven track record at College Chevrolet, excelling in customer relationship management and problem-solving. Adept at exceeding service goals while mentoring team members and enhancing operational efficiency. Skilled in tool maintenance and committed to delivering exceptional customer service, ensuring high satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Service Advisor
College Chevrolet
Albion, MI
02.2022 - 06.2023
- Developed strong relationships with customers by providing exceptional customer service.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Prepared invoices for services rendered and collected payments from customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
Sales Associate
Ace Hardware
Marshall, MI
04.2018 - 02.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered store and merchandise questions and led customers to wanted items.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Olivet High School
Olivet, MI03-2020
Skills
- Customer service
- Multitasking and organization
- Problem-solving abilities
- Customer relationship management
- Time management
- Inventory management
- Employee training
- Problem solving
- Tool maintenance
- Drywall installation, beginner
- Physical stamina
- Painting techniques
- Plumbing basics
- Building techniques include building carports, screen rooms (lanais) from the ground up, fascia, gutters, and minor construction around homes
- Groundwork Preparation
- Electrical basics
- Window installation
- Power tools usage
Affiliations
- Tinkering with auto, motorcycle and classic cars.
- Gardening, horticulture and landscaping.
Timeline
Service Advisor
College Chevrolet
02.2022 - 06.2023
Sales Associate
Ace Hardware
04.2018 - 02.2022
High School Diploma -
Olivet High School
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