Nathan Jacobs
Marshall,MI
Summary
Dynamic Service Advisor with a proven track record at College Chevrolet, excelling in customer relationship management and problem-solving. Adept at exceeding service goals while mentoring team members and enhancing operational efficiency. Skilled in tool maintenance and committed to delivering exceptional customer service, ensuring high satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Service Advisor
College Chevrolet
Albion, MI
02.2022 - 06.2023
- Developed strong relationships with customers by providing exceptional customer service.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Prepared invoices for services rendered and collected payments from customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
Sales Associate
Ace Hardware
Marshall, MI
04.2018 - 02.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered store and merchandise questions and led customers to wanted items.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Olivet High School
Olivet, MI03-2020
Skills
- Customer service
- Multitasking and organization
- Problem-solving abilities
- Customer relationship management
- Time management
- Inventory management
- Employee training
- Problem solving
- Tool maintenance
- Drywall installation, beginner
- Physical stamina
- Painting techniques
- Plumbing basics
- Building techniques include building carports, screen rooms (lanais) from the ground up, fascia, gutters, and minor construction around homes
- Groundwork Preparation
- Electrical basics
- Window installation
- Power tools usage
Affiliations
- Tinkering with auto, motorcycle and classic cars.
- Gardening, horticulture and landscaping.
Timeline
Service Advisor
College Chevrolet
02.2022 - 06.2023
Sales Associate
Ace Hardware
04.2018 - 02.2022
High School Diploma -
Olivet High School
Similar Profiles
Joel FinchJoel Finch
Auto Detailer/autobody Apprentice, at College Chevrolet Buick,Auto Detailer/autobody Apprentice, at College Chevrolet Buick,
PATRICK DONLEVYPATRICK DONLEVY
General Sales Manager at Premiere Chevrolet/ Chevrolet BessemerGeneral Sales Manager at Premiere Chevrolet/ Chevrolet Bessemer
Kelli TurnerKelli Turner
Accounts Receivable Clerk at H & H Chevrolet, Inc./Joe Maus Chevrolet, LLCAccounts Receivable Clerk at H & H Chevrolet, Inc./Joe Maus Chevrolet, LLC
Jarrett NelsonJarrett Nelson
Manufacturing Production Supervisor at Tribal Mfg.Manufacturing Production Supervisor at Tribal Mfg.
Katie Bowers, BSN, RNKatie Bowers, BSN, RN
Clinical Nurse Manager at Henry Ford Jackson HospitalClinical Nurse Manager at Henry Ford Jackson Hospital