Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
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Nathan Jang

Summary

Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over 6+ years of superior Technology Sales industry performance. Organized and attentive to detail with aptitude for training document creation and program management. Engaging and clear communicator that practices enthusiasm to get buy-in and participation from the audience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Trainer II

SHI International Corp.
08.2023 - Current
  • Design and present targeted sales training programs, leveraging various presentation methods for diverse learning styles, including workshops and e-learning.
  • Served as a Sales Enablement Subject Matter Expert, provide coaching to sales staff and mentorship to fellow trainers.
  • Evaluated sales team performance, offer feedback to leadership, and support sales target achievement with one-on-one coaching sessions.
  • Fostered key relationships with sales leadership and vendors, and continuously refine training based on feedback and assessments.

Sales Trainer I

SHI International Corp.
07.2021 - 08.2023
  • Increased sales team productivity by developing and implementing comprehensive training programs.
  • Created sales content and presentation for a wide variety of audiences, incorporating multiple learning styles and backgrounds
  • Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals.
  • Awarded 2022 MVP out of 50+ team members for demonstrating continued excellence and execution of business objectives/strategies.

Inside Solutions Engineer

SHI International Corp.
07.2018 - 06.2021
  • Generated revenue through opportunities with customers regarding technology decisions including server, storage, networking, virtualization and cloud projects
  • Helped multiple sales teams consistently achieve over 100% to plan on GM (Gross Margin) quota throughout the fiscal year of the business.

Client ProSupport Technician

Dell Inc
06.2017 - 06.2018
  • Maintained over a 93% satisfaction rate on customer surveys and helped contribute to keeping Dell's overall customer satisfaction rate goal over 90%
  • Ranked sixth in technical agent productivity amongst over 400 agents across four ProSupport call center locations during the first fiscal quarter of 2018
  • Received the Dell Champion Award during FY18 for committing to provide quality service for Dell customers as well as exemplify Culture Code to win with integrity.

Education

Bachelor of Business Administration - Management of Information Systems/Management -

Baylor University, Hankamer School of Business
Waco, Texas
05.2017

Skills

  • Sales Coaching & Training
  • Training content management
  • Sales strategy development
  • KPI tracking & analysis
  • Instructional design
  • Objection handling
  • Employee Retention
  • Training documentation
  • Employee Onboarding

Accomplishments

  • [2022] Successfully onboarded 243 new hires, maintaining a 94.6% retention rate
  • [2023] Successfully onboarded 129 new hires, maintaining a 95% retention rate.

Certification

Emergenetics Business Associate

Awards

  • 2022 SHI MVP Award (Learning & Development)
  • 2019 Dell Champion Award

Timeline

Sales Trainer II

SHI International Corp.
08.2023 - Current

Sales Trainer I

SHI International Corp.
07.2021 - 08.2023

Inside Solutions Engineer

SHI International Corp.
07.2018 - 06.2021

Client ProSupport Technician

Dell Inc
06.2017 - 06.2018

Bachelor of Business Administration - Management of Information Systems/Management -

Baylor University, Hankamer School of Business
Nathan Jang