NATHAN J. KOEHN
Smithfield
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Communications Infrastructure Specialist
Advanced Systems Development
Suffolk
05.2020 - 06.2023
- 8 + years’ Experience with VDI (Virtual Desktop Infrastructure) on Military Networks.
- 8 + years’ experience using the Remedy ticket system. Experience with SNOW Ticketing System
- Setting up various types of Networks and AV equipment for scheduled live events and military exercises.
- Installing and terminating Fiber and copper drop installations, experienced with working with multimode, single mode fiber optic cables, CAT5 and CAT6 copper cables.
- Working knowledge configuring AV systems for multiple platforms use.
- SIPR/NIPR VTC (Video Teleconference Communications) device installations.
- Site surveying for new project installations with setting up simple to complex arrangements for network connectivity.
- Advanced skills in Microsoft products such as Excel, Word, Access, and PowerPoint.
- Program, Install and maintain Cisco NIPR / SIPR VoIP phones, Polycom, Nortel, and Avaya phones.
- Perform cable plant infrastructure additions, modifications, and removal in accordance with approved plans.
- Cyber Secure IMS Infrastructure Monitoring System, monitor systems for issues that may arise and put it in maintenance mode to prevent alarms going off.
- Support J7 A/V Techs, with network connectivity for various devices.
- Created excel reference document for JSP/ Joint Staff network data drop information.
- Created master reference document for mass switch upgrade on NIPR and SIPR networks.
- Update Documentation labeling for the SIPR/NIPR fiber and copper patching in all the server rooms when any changes are made.
- Supporting Asset Management and customer support network by troubleshooting various connectivity issues.
- Monitor / Update Service Now (SNOW Ticketing system) for service for Incident request/email/telephone and customer walking in our office for tech support.
- Install SIPR/NIPR Switch’s in server rooms and closets, install copper and fiber jumpers for connectivity.
- Install copper and fiber jumpers at the customer’s desk to connect SIPR/NIPR Desktops/VDI’s/ Printer/Desktop VTC units.
- Terminating copper jumper for custom length needed for certain jobs.
- Terminating fiber jumper for custom length needed for certain jobs.
- Supporting Data Communications in the installation of network life cycle management equipment.
- Escort outside contractors into our server rooms when needed.
- Coming in on weekends (time off) to dump the water from the portable AC units because the internal cooling units have technical issues.
Inventory Specialist Joint Service Provider
Advanced Systems Development
Suffolk
10.2018 - 05.2020
- Direct representative of the Joint Service Provider Accountable Property Officer tasked with assisting Joint Staff and JSP Property Custodians with the management of government property assigned to them.
- Using D-Pass software in Windows Mobile scanning devices, PDCD (Portable Document Configuration Device to conduct yearly inventories.
- Completion of an annual inventory with an error rate of less than 1%. Ensured that all assets are recorded in the Accountable Property System of Record (APSR) and follow Financial Audit Readiness Standards.
- Maintain an accurate inventory of Government-owned equipment (GOE), Government-furnished property. (GFP)
- Assists, trains, and advises over 50 property custodians within the JSP and Joint staff on day-to-day life cycle management of assets within their accounts. This includes monitoring receipts, transfers, turn-ins, and disposals and ensuring these life cycle events are captured in DPAS.
- Serves as subject matter expert for the use of the Defense Property Accounting Systems and serves as liaison between the Joint Service Provider and the Joint Staff customer support within the Hampton Roads area. This requires a thorough knowledge of all applicable modules within DPAS to include the use of external support devices such as handheld scanners and barcode printers.
- Maintain situational awareness of all IT assets for inventory management linking individual hardware equipment to the primary end user/custodian, and organization/location.
- Perform warehouse management and logistics support activities to include managing the receipt, storage, issue, and disposal of IT assets.
- Using 165/1150 forms in DPAS to keep track of government assets before and after yearly inventory.
- Created excel document to generate a consistent file naming convention for all 165 documents.
- Fully versed in identifying Automated Information Technology equipment and ensuring it is appropriately accounted for in the commands of the Accountable Property System of Record which is the Defense Accountable Property System.
- Experience using inventory HRH tools for making / updating 165 Hand Receipts in DPAS.
Help Desk Technician Tier Two
Advanced Systems Development
Suffolk
04.2018 - 09.2018
- Worked at the Call Center, dealt with customers to resolve any I.T issues they might be having.
- Assisted in removing and installing government I.T. equipment in the VTC Theater for Government exercises on Suffolk Campus.
- Created a reference document for new and current employees on troubleshooting various types of computer issues.
- Created incident and work order tickets to be resolved in Remedy ticket system.
- Worked the (CPR Desk) CAC Pin Reset Desk to unlock customer ID cards.
- Replaced numerous hardware devices such as monitors, VDI Boxes, keyboard, mouse, and installed new switches on NIPR and SIPR Networks.
- Assist with handling VIP Tickets for Flag officers and their support staff.
- Troubleshooting Phones, Desktops, Laptops, (VDI) Virtual Device Interfaces, Outlook Email issues, and various other software problems.
- Experience installing, configuring, and troubleshooting Windows 10,11 and Mac OS X and hardware devices.
Technical Analyst II
Atlas Technologies, Inc.
Chesapeake
02.2014 - 04.2018
- Responsible for product lifecycle management (CMPro) to automate USMC business processes and streaming Enterprise assets management. (Six years’ experience)
- Create a Work Order workflow-enabled method to oversee building of end-items, assemblies, and buy lists; generate Traveler Packages for recording applicable serial numbers throughout the United States Marine Corps.
- Using Bartender software along with Microsoft Excel with Zebra and Xerox Printers to create IUD Tags with barcodes and QR codes for government tracking.
- Use of database spreadsheets to enter, revise, extract, sort and calculate data for various types or reports.
- Using various types of software to create, revise, move, edit, retrieve, and copy various correspondence/documents and maintain computer files.
- Writing order reports by prescribed formats, maintaining files of documents used and prepared, compiling detailed production sheets or work tickets for use by production workers.
- Advanced experience in Microsoft Excel, created master excel document to centralize information for current work orders and or referencing past order information.
- Perform updates and revisions, sort, calculate, and manipulate data in spreadsheets to meet multiple report formats and produce standard reports using Microsoft Office tools (Word, Excel, PowerPoint, Access, and Outlook)
- Input screening requests into FEDLOG to obtain logistics data on existing national stock numbers (NSN) and causative research on NSN mismatches and correct data within associated databases.
- Inventorying and verifying receipt of infrastructure devices (servers, routers, switches) as well as client workstations (laptops, tablets, desktops, network devices and servers) to ensure contract compliance (i.e., hardware specifications)
Education
Bachelor of Computer Science - Network Security
ECPI
05.2013
Associates of Computer Science - Network Security
ECPI
01.2012
Associates of Arts - Graphic Communications
Moraine Park Technical College
01.2004
Skills
- Data communications
- Fiber optic installation
- Network configuration
- Video teleconferencing
- Cisco VoIP management
- Asset and incident management
- Attention to detail
- Time management
- Adaptability
- Virtualization technologies
Certification
Security + CE, 05/01/25
Clearance
ACTIVE SECRET CLEARANCE
Accomplishments
Coined by VIP for exceptional customer service.
Timeline
Data Communications Infrastructure Specialist
Advanced Systems Development
05.2020 - 06.2023
Inventory Specialist Joint Service Provider
Advanced Systems Development
10.2018 - 05.2020
Help Desk Technician Tier Two
Advanced Systems Development
04.2018 - 09.2018
Technical Analyst II
Atlas Technologies, Inc.
02.2014 - 04.2018
Bachelor of Computer Science - Network Security
ECPI
Associates of Computer Science - Network Security
ECPI
Associates of Arts - Graphic Communications
Moraine Park Technical College