Nathan Johnson
Bolton,NC
Summary
Known for remaining poised and calm in busy environments. Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Night Auditor
Holiday Inn Express
Leland, NC
08.2023 - Current
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Assisted hotel guests with check in and out procedures courteously.
- Arranged special accommodations for guests to enhance visitor experiences.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Completed nightly updates to hotel rates and individual room charges.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Input customer data into reservation systems and updated to reflect room changes.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Facilitated successful front desk operations for high-volume hotel.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Managed wakeup calls for departing guests according to their requested times.
- Handled all cash transactions securely according to company policies and procedures.
- Performed nightly audit functions such as verifying account balances are correct.
Customer Service Clerk
Harris Teeter
Leland, NC
08.2022 - 11.2023
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Maximized revenue by proactively building and managing key customer relationships.
- Reconciled accounts, posted daily entries and conducted financial analysis.
- Verified order information against system data to prevent errors.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer orders and payments accurately and promptly.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Tracked customer feedback using surveys and other methods to provide insights into areas needing improvement.
- Provided product knowledge to customers through verbal communication and written correspondence.
Lead Camp Counselor
Bolton Safe Haven
Bolton, NC
06.2023 - 08.2023
- Managed the distribution of supplies, equipment, and materials for each activity.
- Provided emotional support to campers during difficult times.
- Organized and managed recreational activities for campers.
- Handled customer inquiries regarding billing issues or discrepancies.
- Prepared monthly journal entries for billing related transactions.
- Handled billing inquiries and processed payments for reservations.
- Provided feedback to staff members regarding performance issues or areas for improvement.
- Reported any maintenance needs or repairs promptly to the appropriate personnel.
Education
Associate of Arts -
Southeastern Community College
Whiteville, NC05-2024
Skills
- Guest Services
- Balancing accounts
- Posting charges
- Bookkeeping
- Staff Management
- Data Analytics
- Policy Enforcement
- Staff Development
- Employee Motivation
- Responsible and Dependable
Accomplishments
- Gold Work Keys
- EDU 119
Certification
- ServSafe Food Handler Certified
Timeline
Front Desk Night Auditor
Holiday Inn Express
08.2023 - Current
Lead Camp Counselor
Bolton Safe Haven
06.2023 - 08.2023
Customer Service Clerk
Harris Teeter
08.2022 - 11.2023
Associate of Arts -
Southeastern Community College
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