Nathan Johnson
4700 Westgrove St,NC
Summary
Dynamic professional with experience at RHA Health Services LLC, excelling in client support and documentation. Proven ability to implement individualized strategies that enhance client engagement and well-being. Skilled in time management and first aid, fostering a collaborative environment while training staff to uphold safety protocols and promote independence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional-Periodic
RHA Health Services LLC
Fayetteville, NC
12.2025 - Current
- Supported clients in developing life skills to promote independence and community integration.
- Communicated effectively with team members to ensure coordinated care plans for clients.
- Documented client progress and behavior accurately in electronic health records systems.
- Implemented individualized support strategies to enhance client engagement and well-being.
- Trained new staff on best practices for providing direct support services and safety protocols.
- Monitored client behavior, identifying changes, and reporting concerns to supervisors promptly.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Front Desk Manager
Crown Hotel and Travel Management
Wilmington, NC
09.2023 - 11.2025
- Supervised front desk operations to ensure exceptional guest service and efficient check-in/check-out processes.
- Trained and mentored front desk staff, fostering a collaborative and high-performance work environment.
- Implemented reservation management systems to streamline booking processes and enhance accuracy.
- Developed standard operating procedures for front desk functions to optimize workflows and service delivery.
- Coordinated with housekeeping and maintenance teams to maintain high standards of hotel presentation and functionality.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Analyzed guest feedback trends to identify areas for improvement in service delivery and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Customer Service Clerk
Harris Teeter
Leland, NC
08.2021 - 11.2023
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained product knowledge to assist customers with selections and answer questions effectively.
- Collaborated with team members to optimize store operations and enhance customer satisfaction.
- Trained new staff on customer service protocols and operational procedures, fostering a collaborative environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Education
Associate of Arts -
Southeastern Community College
Whiteville, NCSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Client documentation
- Health and safety requirements
Certification
American Heart Association Heart-saver AED CPR
Timeline
Direct Support Professional-Periodic
RHA Health Services LLC
12.2025 - Current
Front Desk Manager
Crown Hotel and Travel Management
09.2023 - 11.2025
Customer Service Clerk
Harris Teeter
08.2021 - 11.2023
Associate of Arts -
Southeastern Community College