Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathan Jones

Broken Arrow,OK

Summary

Customer-focused Sales Engineer with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Sales Engineer

SageNet
Broken Arrow, OK
04.2022 - Current
  • Making technical presentations and demonstrating how a product will meet client needs
  • Providing pre-sales technical assistance and product education
  • Collaborate with sales teams to develop and present technical solutions that align with client business objectives, leading to a 20% increase in sales conversion rates.
  • Design and customize network solutions for enterprise clients, involving detailed network architecture plans and product customization to meet specific client needs.
  • Conduct technical workshops and product demonstrations for clients and sales teams, significantly enhancing understanding and application of products.
  • Provide post-sales support and troubleshooting, ensuring high customer satisfaction and repeat business.
  • Serve as the technical expert during client meetings and sales process phases, effectively responding to technical queries and eliminating potential roadblocks in the sales process.

Senior Outside Sales Representative

Lumen Technologies
Tulsa, OK
09.2020 - 04.2022
  • Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
  • Closed product sales to increase revenue and build client loyalty.
  • Demonstrated products to potential customers and answered questions to close sales.
  • Organized sale calls with customers and vendors.
  • Educated customers on product features and technical details to highlight benefits.
  • Generated sales by prospecting, negotiating contracts and closing.
  • Conducted customer needs analysis to deliver relevant products or services.
  • Attended trade shows and sales conferences to network and obtain new business relationships.
  • Developed relationships with key decision makers in target accounts.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Utilized upselling techniques to maximize revenue.
  • Collaborated with other departments to complete sales transactions.

Strategic Account Executive

CenturyLink
Tulsa, OK
02.2020 - 04.2022
  • Developed relationships with key decision makers at target accounts.
  • Resolved customer complaints promptly in a professional manner.
  • Maintained accurate records of customer interactions and transactions.
  • Oversaw key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
  • Analyzed customer trends and developed strategies to increase revenue growth.
  • Engineered and implemented strategic business plan to multiply customer base.
  • Developed KPIs and measured by conducting business reviews to track progress and assess client commitments against achievement.
  • Organized customer events to promote products or services.
  • Identified new business opportunities with existing customers.
  • Monitored competitor activity within the assigned territory.
  • Analyzed sales figures, trends, and forecasts for future projections.
  • Headed negotiations to formulate and secure contracts across accounts.
  • Generated monthly reports detailing progress toward sales goals.
  • Sourced new leads through cold calling campaigns and referrals.
  • Researched and discovered new sales opportunities to elevate revenue and market share.

Senior Inside Sales Representative

Level 3 Communications, Global Crossing
Tulsa, OK
11.2017 - 02.2020
  • Generated leads by targeting desired customers at different demographic locations and collecting important information about needs and preferences.
  • Attended trade shows and conferences to promote company's products and services.
  • Achieved high customer renewal rate through innovative strategies.
  • Created reports on sales performance metrics for senior management review.
  • Negotiated pricing and terms with customers as needed.
  • Provided ongoing support to customers, including training and problem resolution.
  • Managed customer inquiries via phone, email or chat applications in a timely manner.
  • Analyzed data from CRM software to identify trends, opportunities and risks.
  • Supported sales team members by providing coaching on topics such as cold calling techniques, objection handling skills.
  • Assisted in the development of sales strategies and tactics for new products and services.
  • Maintained relationships with key accounts by scheduling regular meetings and calls with decision makers.
  • Provided technical guidance on product installation and operation matters when necessary.
  • Developed and implemented sales plans to increase market share.
  • Collaborated closely with marketing team to develop targeted campaigns aimed at increasing sales revenue.
  • Gathered feedback from customers regarding product features, pricing, quality.
  • Built strong relationships with vendors to ensure timely delivery of products and services.

Sales Engineer

Level 3 Communications, Global Crossing
Tulsa, OK
02.2017 - 11.2017
  • Develop and maintain technical expertise in network products, solutions, and services to effectively support sales teams and client engagements.
  • Design customized network solutions to meet specific client requirements, ensuring compatibility and integration with existing client infrastructure.
  • Conduct technical presentations and demonstrations for clients and at industry events, effectively communicating the benefits and features of networking products.
  • Prepare detailed technical proposals and bids, collaborating with sales teams to ensure alignment with client needs and business goals.
  • Facilitate client meetings, providing expert answers to technical questions and offering solutions to client-specific networking challenges.
  • Manage the technical aspects of the sales cycle, from initial consultation through to post-sales support, ensuring a seamless customer experience.
  • Collaborate with product development teams to relay customer feedback and influence future product enhancements and releases.
  • Lead technical training sessions for sales teams and clients, enhancing their understanding of products, which improves sales effectiveness and customer satisfaction.
  • Troubleshoot and resolve complex network issues during the implementation and post-implementation phases, ensuring high levels of client satisfaction and retention.
  • Navigate and manage customer relationship management (CRM) tools, maintaining accurate records of customer interactions, opportunities, and transactions.

Technical Support Engineer

Level 3 Communications, Global Crossing
Tulsa, OK
03.2017 - 06.2017
  • Resolved complex technical problems through root cause analysis techniques.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Provided senior technical support to both in-house staff and user departments for network applications.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Conducted research on technical products in order to make recommendations to customers.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Contributed to knowledge base by creating and maintaining articles and other technical documents.
  • Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.

Transport and Disconnect Technician

Level 3 Communications, Global Crossing
Tulsa, OK
04.2016 - 03.2017
  • Replaced defective components or parts as needed.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Managed quality control and maintained high level of customer satisfaction.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Conducted preventive maintenance procedures according to established schedules.
  • Operated various diagnostic tools to determine repair plans.
  • Operated specialized diagnostic tools used to identify system faults.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Monitored network performance and troubleshooted any issues that arose.
  • Provided technical support to users experiencing difficulties with their networks.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Held primary responsibility for availability and reliability of network infrastructure.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Conducted regular system audits to ensure compliance with established standards.

Senior Technical Designer

Level 3 Communications, Global Crossing
Tulsa, OK
11.2014 - 04.2016
  • Design and architect complex network infrastructure for enterprise-level clients, ensuring optimal performance, scalability, and security.
  • Analyze business requirements and translate them into technical specifications and network designs.
  • Develop detailed network diagrams and documentation to support network deployment and maintenance.
  • Conduct feasibility studies and simulations using network modeling tools to validate designs and ensure compliance with technical and business requirements.
  • Collaborate with project managers and other engineering teams to coordinate network deployment and ensure alignment with overall project timelines and objectives.
  • Implement best practices and industry standards in network design to ensure robustness and mitigate security risks.
  • Lead network upgrade projects, including the selection of hardware and software, scheduling, and resource allocation.
  • Perform capacity planning and network optimization studies to handle expected traffic increases and new application deployments.
  • Provide technical leadership and guidance during the installation and configuration phases, ensuring designs are executed as planned.
  • Troubleshoot complex network issues that arise during and after the implementation phase, providing solutions to maintain network integrity and performance.
  • Stay abreast of new technologies and industry trends, integrating innovative solutions into network designs to enhance system functionality and efficiency.
  • Conduct technical training sessions for network operations and support teams, enhancing their understanding of the new network configurations and operational procedures.

Network Operation Center Technician

SageNet
Broken Arrow, OK
01.2014 - 11.2014
  • Monitor network performance and infrastructure to ensure uptime and efficiency, using network management tools and software.
  • Respond to network incidents and outages, initiating immediate troubleshooting procedures to minimize downtime and business impact.
  • Manage and resolve tickets for technical issues reported by users or automated systems, prioritizing based on severity and impact.
  • Coordinate with network engineers to implement changes and updates to network infrastructure, including patch management and hardware upgrades.
  • Document all incidents and resolutions in detail to maintain a comprehensive knowledge base and improve future troubleshooting efforts.
  • Conduct regular network performance tests and maintenance procedures to ensure optimal network operation and security.
  • Implement and oversee disaster recovery and business continuity processes for network systems to safeguard data and services in case of emergencies.
  • Provide real-time network status updates to stakeholders, ensuring transparency and proactive communication during network events.
  • Train new NOC staff on center protocols and procedures, ensuring consistency and quality in network monitoring and response.
  • Develop and refine network operation policies and procedures to improve response times, efficiency, and service quality.
  • Liaise with service providers and vendors to resolve external network issues and maintain service level agreements.
  • Analyze trends in network performance and incidents to propose improvements and upgrades to network infrastructure.

Education

Cisco Certified Network Associate

Tulsa Technology Center
Broken Arrow, OK
11-2013

Some College (No Degree) - Information Technology

Tulsa Community College
Tulsa, OK

Skills

  • Revenue Generation
  • Cost-Benefit Analysis
  • Competitive Analysis
  • Sales Enablement
  • Account Management
  • Product Demonstration
  • Sales Team Collaboration
  • Sales Presentations
  • Solution Selling
  • Requirements Gathering
  • Customer Relationship Building
  • Pipeline Maintenance
  • Proposal Development
  • Lead Prospecting
  • Sales Training
  • Analytical Skills
  • Microsoft
  • XHTML
  • Linux
  • Network Fundamentals
  • Adobe
  • Pascal Programming
  • CCNA Student
  • Time Management Abilities
  • Time Management
  • Professional Demeanor
  • Active Listening
  • Organizational Skills
  • Technical Consulting
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Team Collaboration
  • Adaptability and Flexibility
  • Sales Process Engineering
  • Self Motivation
  • Excellent Communication
  • Problem-Solving
  • Sales Strategy
  • Product Development
  • Sales Support
  • Documentation
  • Continuous Improvement
  • Decision-Making
  • Upselling Techniques
  • Strong Technical Acumen
  • Written Communication
  • Network Design
  • LAN
  • WAN
  • Disaster Recovery
  • Cellular Backup Design

Certification

  • CCNA (Lapsed)
  • CPCSA (Cradlepoint Certified Sales Associate)
  • CPCD (Cradlepoint Certified Developer)
  • CPCNA (Cradlepoint Certified Network Associate)
  • CPCNO (Crqadlepoint Certified Network Professional)
  • CPCNE (Cradlepoint Certified Network Expert)
  • Meraki ECMS 1&2 Course completed
  • DSCE (Digital Signage Certified Expert)
  • NSE1 (Fortinet)
  • NSE2 (Fortinet)
  • NSE3 (Fortinet)
  • Audio Programmer Audio Archietect (Harmon)
  • Audio Install (Harmon)
  • Pro Audio Designer (Harmon)

Network Design Winner State (Tulsa Technical College)

Network Design Winner National (Tulsa Technical College)

Lumen Circle of Exelence Winner (Lumen) 2019

Employee of the Month (SageNet) 2023

Timeline

Senior Sales Engineer

SageNet
04.2022 - Current

Senior Outside Sales Representative

Lumen Technologies
09.2020 - 04.2022

Strategic Account Executive

CenturyLink
02.2020 - 04.2022

Senior Inside Sales Representative

Level 3 Communications, Global Crossing
11.2017 - 02.2020

Technical Support Engineer

Level 3 Communications, Global Crossing
03.2017 - 06.2017

Sales Engineer

Level 3 Communications, Global Crossing
02.2017 - 11.2017

Transport and Disconnect Technician

Level 3 Communications, Global Crossing
04.2016 - 03.2017

Senior Technical Designer

Level 3 Communications, Global Crossing
11.2014 - 04.2016

Network Operation Center Technician

SageNet
01.2014 - 11.2014

Cisco Certified Network Associate

Tulsa Technology Center

Some College (No Degree) - Information Technology

Tulsa Community College
Nathan Jones