Nathan J. Troche
Kissimmee
Summary
Ready to take on new challenges in an exciting new position. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
3
3
years of professional experience
Work History
Dual Site Associate Manager
Towne Park
Disney's Contempary Resort & Wilderness Lodge
09.2025 - 12.2025
- Managed daily operations and staffing schedules for hospitality service teams.
- Trained new staff on customer service standards and operational procedures.
- Implemented process improvements to enhance team efficiency and workflow.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided Oversite at two flagship Disney Resorts
- Supervised team performance, providing feedback and support when necessary.
Fairfield Inn & Suites Clearwater Account Manager
Towne Park
Clearwater Beach
07.2025 - 09.2025
- Managed client relationships to ensure satisfaction and retention.
- Coordinated service delivery for hospitality and parking operations.
- Developed training materials for new team members and ongoing education.
- Resolved client inquiries and issues promptly and effectively.
- Collaborated with teams to enhance service quality and efficiency.
- Oversaw scheduling of staff to meet operational needs.
- Maintained accurate records of client interactions and service requests.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
Associate Manager at Dolphin Hotel
Towne Park Valet Service
Orlando
08.2024 - 06.2025
- Manage a Team of 70+ Associates at the Swan & Dolphin, overseeing scheduling, revenue reconciliation, and day-to-day operations to ensure client satisfaction and associate well-being.
- Led performance-driven initiatives and fostered a collaborative work environment to promote professional growth within the team.
- Resolve customer claims and identify guest opportunities, showcasing Towne Park’s core values and commitment to excellence!
- Maintain accurate records of attendance, payroll, and valued reports to ensure accountability.
- Implement and enforce safety procedures to protect staff, guests, and vehicles while creating new ways to improve operations and maximize my abilities.
Associate Manager at Swan
Towne Park Valet Service
Orlando
01.2024 - 08.2024
- Trained and mentored team members on customer service best practices and safety protocols.
- Managed valet operations to ensure efficient guest service and vehicle handling.
- Oversaw daily vehicle inspections to maintain quality standards and safety compliance.
- Assisted in resolving customer inquiries and concerns promptly and professionally.
- Managed daily workflow of team members to meet organizational goals.
- Handled responsibilities successfully in manager's absence.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Created monthly reports outlining progress on key initiatives.
- Ensured compliance with company regulations, laws, and safety standards.
Guest Service Captain at Dolphin
Towne Park Valet Service
Orlando
07.2023 - 01.2024
GSA at Dolphin
Towne Park Valet Service
Orlando
02.2023 - 07.2023
Education
A.S. of Science In Radiology Technology - Health Information Technology
Herzing University
Kissimmee, FL12-2028
High School Diploma -
Osceola High School
Kissimmee, FL01.2023
Skills
- Team Leadership & Training
- Client Relationship Management
- Data Analysis
- Financial Management
- Scheduling & Logistics
- Excel certification
- Safety
- Communication
- Customer service
- Contract negotiation
- Financial management
- Departmental management
- Floor supervision
- Cost control
- Team building
- Staff training
- Safety compliance
- Conflict resolution
- Client relationship management
- Project management
- Operation Optimization
References
References available upon request.
Timeline
Dual Site Associate Manager
Towne Park
09.2025 - 12.2025
Fairfield Inn & Suites Clearwater Account Manager
Towne Park
07.2025 - 09.2025
Associate Manager at Dolphin Hotel
Towne Park Valet Service
08.2024 - 06.2025
Associate Manager at Swan
Towne Park Valet Service
01.2024 - 08.2024
Guest Service Captain at Dolphin
Towne Park Valet Service
07.2023 - 01.2024
GSA at Dolphin
Towne Park Valet Service
02.2023 - 07.2023
A.S. of Science In Radiology Technology - Health Information Technology
Herzing University
High School Diploma -
Osceola High School