Nathan Julien
Republic,MO
Summary
Versatile manager with 15 years of experience overseeing daily restaurant operations. Service-focused dedication to deliver positive customer experiences to promote loyalty and repeat business. Personable and collaborative demeanor demonstrated through effective communication and willingness to apply team feedback to resolve challenges. Extremely interested in career growth and advancement opportunities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
The Rock-Food and Friends
12.2022 - 07.2024
- Managed budget implementations, employee reviews, training, schedules.
- Developed and implemented strategies to increase sales and profitability.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained all team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Executive Kitchen Manager
Los Cabos Mexican Restaurant
05.2021 - 12.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering positive culture of teamwork and collaboration within kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Assistant General Manager
Big Whiskey's
11.2016 - 12.2020
- Coordinated and organized all restaurant inventory.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly and efficiently.
Assistant General Manager
Old Chicago
09.2009 - 10.2016
- Created weekly schedules for front and back of house.
- Quickly identified problem situations and skillfully resolved incidents.
- Purchased goods each week including food, beverage, equipment and supplies.
- Interacted with vendors annually to obtain the best quality in pricing and product.
- Oversaw all personnel to maintain adequate staffing and minimize overtime.
- Engaged team members and improved performance by delivering daily updates and conducting daily meetings to obtain feedback and convey new policies.
- Motivated, trained, and disciplined employees to maximize performance.
5-Star Trainer/ Bartender
Darden Restaurants Inc.
05.2003 - 10.2007
- Traveled to new restaurants before opening. Led and directed new team members on effective methods, operations and procedures.
- Exhibit thorough knowledge of menu, service techniques, and guest interactions.
- Acquired skill set to "free pour" liquor while maintaining accurate measurements to control costs and enhance guest experience.
- Trained employees proper cash handling skills and how to navigate through the Point of Sale system.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
AA - Business Management
Ozark Technical Community College
Springfield, MO 05.2006
High School Diploma -
Kickapoo High
Springfield, MO05-2003
Skills
- Strong work ethic
- Inventory management/control
- Staff Training
- Detail-oriented
- Conflict/Problem Resolution
- Leadership and team building
- Food Preparation and Safety
- Schedule Management
Certification
ServSafe Certified by the American National Standards Institute-Conference for Food Protection
Timeline
General Manager
The Rock-Food and Friends
12.2022 - 07.2024
Executive Kitchen Manager
Los Cabos Mexican Restaurant
05.2021 - 12.2022
Assistant General Manager
Big Whiskey's
11.2016 - 12.2020
Assistant General Manager
Old Chicago
09.2009 - 10.2016
5-Star Trainer/ Bartender
Darden Restaurants Inc.
05.2003 - 10.2007
ServSafe Certified by the American National Standards Institute-Conference for Food Protection
AA - Business Management
Ozark Technical Community College
High School Diploma -
Kickapoo High
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