Nathan Kaylo
Chicago
Summary
Experienced security professional with a proven track record in safeguarding entertainment venues of various sizes, ranging from intimate settings to large-scale Stadiums. Skilled in devising and executing highly successful security strategies, fostering a collaborative team environment, and adeptly adapting to dynamic and high-pressure situations. Known for reliability and a results-oriented approach, prioritizing proactive risk management and seamless team coordination to achieve optimal outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Manager
16 On Center & The Salt Shed
07.2022 - Current
- Maintain security equipment and ensure resources meet staffing needs, including during private/special events.
- Oversee CCTV, surveillance( Including installation of new systems), radio systems, and life safety systems, ensuring compliance.
- Develop and improve SOPs, Post Orders, and security policies for venue, bar, and event security.
- Standardize and conduct shift briefings for staff, supervisors, and officers.
- Conduct security inspections for equipment and venues, ensuring protocols are followed.
- Supervise 24/7 building security, venue security supervisors, officers, and security bar staff.
- Prepare staffing assignments and develop training programs for security personnel.
- Provide ongoing training on event-specific protocols, emergency procedures, and customer service.
- Offer strategic security advice to 16" on Center Properties, aligning with company goals.
- Develop and execute internal/external security plans for events, adapting to changes as needed.
- Act as liaison with local/federal law enforcement, talent, clients, and stakeholders.
- Coordinate with CPD for upcoming events and brief on security needs.
- Prepare and present security reports and investigative findings to 16" on Center leadership.
- Manage security department budget, optimizing resource allocation and recommending improvements.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Provide executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
Production Manager
Thompson Court Reporters, Inc.
08.2020 - 08.2021
- Managed the production of court reporting services, overseeing schedules, resources, and coordination between clients and staff
- Maintained strict confidentiality and compliance with legal regulations concerning court documentation
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Manager of Guest Services & Tours
Madison Square Garden Entertainment Corp.
09.2018 - 08.2020
- Directed guest services operations for large-scale events, providing a safe, customer-focused environment
- Managed a team of guest services staff, ensuring top-tier service quality during events
- Developed and implemented operational strategies to enhance customer satisfaction and mitigate security risks
- Handled VIP guest relations, ensuring safety while delivering exceptional experiences
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and executed marketing strategies that effectively communicated brand values, increasing Marquee Tour Sales.
Guest Services Manager
Iowa Events Center
05.2017 - 10.2018
- Managed event-day operations for security, guest services, and parking to ensure a safe environment for thousands of visitors
- Trained and supervised a team of staff, resolving conflicts and ensuring compliance with safety procedures
- Worked closely with event coordinators to mitigate risks and ensure effective crowd control during large events
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Managed and motivated employees to be productive and engaged in work.
Lead Ballpark Supervisor
Pittsburgh Pirates
06.2016 - 05.2017
- Conducted daily briefings with staff to review security measures, emergency protocols, and crowd management strategies
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Supervised diverse team Union and Non Union, promoting inclusive work environment that leveraged individual strengths.
Ballpark Operations Intern
Pittsburgh Pirates
06.2016 - 09.2016
- Assisted with event operations and provided on-the-ground support during games and special events
- Engaged with patrons and provided support for security measures during high-attendance events
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Handled administrative and data entry work for staff.
- Contributed to the successful execution of various initiatives, working closely with cross-functional teams.
Event Staff
Pittsburgh Pirates
06.2016 - 09.2016
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, Marketing
PennWest California
California, PA01.2016
Skills
- Security Management
- Event & Facility Operations
- Crisis Management
- Leadership & Team Development
- Safety Protocols & Compliance
- Guest Services & Client Relations
- Risk Assessment & Mitigation
- Staff Training & Development
- Emergency Response Planning
- Event Logistics Coordination
- Budget Management
- Incident Reporting & Documentation
- Physical security
- Incident response
- CCTV monitoring
- Emergency planning
- Training oversight
- Disaster recovery
- Active shooter training
Accomplishments
Commendation Letter – Illinois State Police (ISP)
2024 Democratic National Convention - Recognized for exceptional performance in providing executive protection and security services during private parties, ensuring the safety of high-profile attendees and the integrity of event operations (Available upon request).
Certification
- Adult and Child CPR/AED, 09/01/24
Awards
- Commendation Letter - Illinois State Police (ISP), Recognized for exceptional performance in providing executive protection and security services during private parties, ensuring the safety of high-profile attendees and the integrity of event operations., Available upon request
- All-Star of The Month - Pittsburgh Pirates, 07/01/15, Recognized for exceptional leadership and performance in overseeing event operations.
Languages
Spanish
Limited Working
Timeline
Security Manager
16 On Center & The Salt Shed
07.2022 - Current
Production Manager
Thompson Court Reporters, Inc.
08.2020 - 08.2021
Manager of Guest Services & Tours
Madison Square Garden Entertainment Corp.
09.2018 - 08.2020
Guest Services Manager
Iowa Events Center
05.2017 - 10.2018
Lead Ballpark Supervisor
Pittsburgh Pirates
06.2016 - 05.2017
Ballpark Operations Intern
Pittsburgh Pirates
06.2016 - 09.2016
Event Staff
Pittsburgh Pirates
06.2016 - 09.2016
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, Marketing
PennWest California
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