Nathan Klocke
Waukee
Summary
Business Accountability Specialist with extensive experience in regulatory risk and quality assurance at Wells Fargo. Expertise in procedural compliance, risk management, and operational excellence has consistently driven top team performance in quality and productivity. Proven ability to implement effective risk models and control scripts to enhance operational strategies. Committed to leveraging these skills to strengthen business execution and mitigate risks.
Overview
15
15
years of professional experience
Work History
Business Accountability Specialist
Wells Fargo
West Des Moines
07.2019 - Current
- Review high-risk complaints ensuring regulatory compliance and necessary remediation.
- Cross-trained in multiple business areas, ensuring SLA adherence.
- Maintained procedural adherence with under 1% case appeals.
- Assisted Center Of Excellence team in reducing backlog while managing current duties.
Quality Assurance Analyst 3
Wells Fargo
West Des Moines
02.2017 - 07.2019
- Audited HUD claims, ensuring accuracy and timely filing, enhancing compliance.
- Trained new hires in quality assurance, boosting team efficiency and skills.
- Guided analysts as SME in claim procedures, improving process understanding.
- Collaborated with management to resolve claim issues, enhancing resolution speed.
- Contributed to attorney timeline project, reducing backlog and ensuring compliance.
Consumer Loan Underwriter 3
Wells Fargo
West Des Moines
02.2015 - 02.2017
- Obtained delegation to review accounts across multiple platforms and investors.
- Selected for multiple special projects over multiple investor portfolios while maintaining top quality and production standards.
- Selected to RPI event to advise on new policy and procedural changes to increase 1 touch percentage and reduce turnaround times for default servicing. RPI event changes resulted in a 30% increase in 1 touch percentage, a 60% reduction in turnaround times and changes were applied across multiple underwriting portfolios.
Home Preservation Specialist 2
Wells Fargo
West Des Moines
12.2011 - 02.2015
- Led foreclosure prevention initiatives, analyzed loan modifications, and implemented risk mitigation strategies to protect homeowner interests while maintaining bank compliance standards.
- Developed procedures for declined HARP accounts, enhancing referral efficiency.
- Reviewed wealth management cases, balancing multiple portfolios effectively.
- Cross-trained in diverse portfolios, recognized as a subject matter expert.
Collector 2
Wells Fargo
West Des Moines
02.2010 - 12.2011
- Managed high-volume collections portfolio, negotiated payment arrangements, and achieved consistent resolution rates while maintaining professional client relationships
- Documented account interactions, maintained accurate records, and ensured adherence to federal collection guidelines and bank policies
Education
Bachelor of Arts - Business Studies
University of Iowa
Iowa City, IA12-2009
Skills
- Regulatory compliance
- Quality assurance
- Data analysis
- Risk assessment
- Process improvement
- SLA adherence
- Time management
- Task prioritization
References
References available upon request.
Timeline
Business Accountability Specialist
Wells Fargo
07.2019 - Current
Quality Assurance Analyst 3
Wells Fargo
02.2017 - 07.2019
Consumer Loan Underwriter 3
Wells Fargo
02.2015 - 02.2017
Home Preservation Specialist 2
Wells Fargo
12.2011 - 02.2015
Collector 2
Wells Fargo
02.2010 - 12.2011
Bachelor of Arts - Business Studies
University of Iowa
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