Nathan Krugman
Avon Lake
Summary
Dynamic and results-driven professional. As a customer service agent, brings valuable experience in addressing and resolving customer issues effectively. Adept at fostering collaboration and enhancing customer service experiences, ensuring high-quality outcomes in diverse environments.
Overview
4
4
years of professional experience
Work History
Undergraduate Research Assistant
SLU Biology
08.2024 - Current
- Recorded data and maintained source documentation following good documentation practices.
- Developed skills in various research methodologies, ensuring high-quality work across diverse projects.
- Participated in regular lab meetings, contributing valuable insights and suggestions for ongoing projects.
- 1st Place - Undergraduate Life Sciences - 2025 SLU Sigma Xi Research Symposium
Biology and Chemistry Tutor/Student Worker
Saint Louis University
08.2023 - Current
- Built strong rapport with students, fostering an open dialogue that facilitated effective communication of difficult subject matter.
- Encouraged critical thinking in students through challenging questions that prompted deeper analysis of scientific concepts.
- Provided constructive feedback to help students refine their study habits, ultimately bolstering overall academic performance levels across various subjects.
Guest Experience Supervisor
Chaifetz Arena
02.2023 - Current
- Implemented detailed plans for events, resulting in successful execution and memorable experiences for attendees.
- Trained new staff members on procedures and guest service standards, ensuring high-quality experiences.
- Coordinated with multiple departments to ensure seamless communication and collaboration for optimal guest experiences.
- Resolved guest complaints with empathy and understanding.
Front End Coordinator
Giant Eagle
05.2021 - 01.2025
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Advised and trained new employees in job tasks.
- Provided expert service when greeting customers, answering phone calls and handling issues.
Education
Bachelor of Science - Biology
Saint Louis University
St. Louis, MO05-2026
Skills
- Researching skills
- Fieldwork experience
- Laboratory operations
- Data analysis
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Team collaboration
- Verbal and written communication
- Confidence building
Timeline
Undergraduate Research Assistant
SLU Biology
08.2024 - Current
Biology and Chemistry Tutor/Student Worker
Saint Louis University
08.2023 - Current
Guest Experience Supervisor
Chaifetz Arena
02.2023 - Current
Front End Coordinator
Giant Eagle
05.2021 - 01.2025
Bachelor of Science - Biology
Saint Louis University
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