Nathan Krynicki
Lubbock,TX
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced at directing projects and improving operations by motivating coworkers and aligning processes and efforts to best match organizational strategic initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
DMGgo
11.2021 - 02.2022
- Designed support system overhaul reducing ticket resolution times by 80% improving morale and saving $5,000 annually.
- Reduced worker's compensation claims resolution time by 2 weeks by database and process remodel.
Information Technology Specialist
DMGgo
09.2019 - 11.2021
- Facilitated improved employee productivity by 25% by researching and developing productivity reporting software.
- Assisted customers and staff with continuous support, trainings, webinars, improvements and communication of system changes.
Production Intern
The Village Church
06.2019 - 05.2020
- Operated the Audio/Visual experience for attendees, supporting and recruiting volunteers, and streaming online services during Covid-19.
- Built Standard Operating Procedures for event production and trained volunteers on how to utilize audio and lighting boards.
Dispatcher
DMGgo
02.2019 - 09.2019
- Directed dispatching, routing and tracking of over 100 fleet vehicles daily.
- Maintained instant call responsiveness and message response times of under 5 minutes while recording detailed logs of delivery issues and providing backup to struggling drivers.
Team Member
Chick-Fil-A
Keller, TX
08.2016 - 01.2019
- Contributed to team success by completing jobs quickly and accurately.
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Business Management -
Western Governors University
Salt Lake City, UT02.2023
Associate's of Arts degree -
Tarrant County College
Fort Worth, TX05.2021
High School Diploma -
Homeschool
Fort Worth, TX05.2018
Skills
- Customer Satisfaction
- Performance Monitoring and Optimization
- Adaptability
- Problem-Solving
- Critical Thinking
- Systems administration
Certification
- CompTIA IT Fundamentals
Timeline
Salesforce Administrator
DMGgo
11.2021 - 02.2022
Information Technology Specialist
DMGgo
09.2019 - 11.2021
Production Intern
The Village Church
06.2019 - 05.2020
Dispatcher
DMGgo
02.2019 - 09.2019
Team Member
Chick-Fil-A
08.2016 - 01.2019
Bachelor of Business Management -
Western Governors University
Associate's of Arts degree -
Tarrant County College
High School Diploma -
Homeschool
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