Nathan Landa
Torrance,California
Summary
Dynamic and results-driven professional with extensive experience at Chick-fil-A and Sam's Club. Proven expertise in customer service and inventory management, consistently enhancing operational efficiency. Recognized for resolving customer issues effectively while maintaining a positive atmosphere. Committed to food safety compliance and fostering team collaboration to achieve exceptional service standards.
Overview
1
1
year of professional experience
Work History
Cafe Associate
Sam's Club
Torrance, California
07.2024 - 06.2025
- Maintained cleanliness and organization of the cafe area throughout shifts.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and answered their inquiries.
- Restocked supplies and ingredients to ensure product availability during service.
- Collaborated with team members to maintain smooth cafe operations.
- Followed safety and sanitation guidelines to ensure a clean environment.
- Participated in training sessions to learn new menu items and procedures.
- Resolved customer complaints in a professional manner while maintaining positive attitude.
- Operated cash register to process payments from customers.
- Performed opening and closing procedures for the cafe.
- Trained new employees on operating procedures, product knowledge and customer service techniques.
- Restocked food, utensils and supplies throughout each shift.
- Communicated inventory needs to management team for ordering purposes.
Back of House Team Member
Chick-fil-A
Torrance
01.2024 - 07.2024
- Maintained cleanliness and organization in kitchen and food prep areas.
- Operated kitchen equipment safely and efficiently to support team operations.
- Assisted team members with food assembly during peak service times.
- Monitored inventory levels and reported shortages to management promptly.
- Followed safety and sanitation guidelines to ensure a safe work environment.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Cleaned work areas and equipment after use to maintain a safe and sanitary environment.
- Ensured compliance with health and safety regulations within the kitchen environment.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Assisted in the preparation of ingredients for dishes including washing and marinating.
Education
Some College (No Degree) - Philosophy
El Camino College
Torrance, CASkills
- Customer service
- Team collaboration
- Problem resolution
- Inventory management
- Time management
- Food safety compliance
- Cash handling
- Food safety
Languages
Spanish
Native/ Bilingual
Timeline
Cafe Associate
Sam's Club
07.2024 - 06.2025
Back of House Team Member
Chick-fil-A
01.2024 - 07.2024
Some College (No Degree) - Philosophy
El Camino College
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