Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathan Le

Dallas,TX

Summary

Dynamic restaurant supervisor, bartender, and trainer skilled in team leadership and customer service. Known for resolving complaints swiftly and creating engaging training programs that enhance employee performance and satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Uchi Dallas
Dallas, TX
04.2025 - Current
  • Supervised daily restaurant operations and ensured adherence to company standards.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Supervised closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Maximized service levels through hands-on leadership.

NRO trainer

Hai Hospitality
Austin, TX
05.2024 - Current
  • Facilitated workshops to enhance team collaboration and communication skills.
  • Developed training programs for diverse employee skill sets and competencies.
  • Created instructional materials to support various learning styles and needs.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.
  • Explained goals and expectations required of trainees.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Supervised, evaluated or referred instructors to skill development classes.

Server/Bartender

Uchi Dallas
Dallas, TX
07.2017 - Current
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Managed multiple tables, ensuring timely and accurate order delivery.
  • Assisted in inventory management, restocking supplies as needed.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Curating and creating new cocktails.

Dock Manager

Scholastics
Arlington, TX
07.2016 - 06.2017
  • Managed dock operations to ensure timely loading and unloading of shipments.
  • Coordinated with warehouse staff to maintain efficient inventory flow.
  • Trained new employees on dock procedures and equipment usage.
  • Communicated with drivers regarding schedules and pickup instructions.
  • Assisted in implementing process improvements for dock efficiency.

Sales Associate

Vans Off The Wall
Arlington, Texas
05.2016 - 12.2016
  • Assisted customers with product selection and inquiries.
  • Maintained organized and visually appealing merchandise displays.
  • Processed transactions accurately using point-of-sale systems.
  • Provided product knowledge to help customers make informed choices.

Education

Bachelor of Science - Kinesiology

The University of Texas At Arlington
Arlington, TX
08-2022

Skills

  • Team leadership
  • Customer service
  • Employee training
  • Time management
  • Adaptability
  • Problem resolution
  • Team building
  • Effective communication

Certification

  • Level 2 Sake Sommelier

Timeline

Restaurant Supervisor

Uchi Dallas
04.2025 - Current

NRO trainer

Hai Hospitality
05.2024 - Current

Server/Bartender

Uchi Dallas
07.2017 - Current

Dock Manager

Scholastics
07.2016 - 06.2017

Sales Associate

Vans Off The Wall
05.2016 - 12.2016

Bachelor of Science - Kinesiology

The University of Texas At Arlington

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