Nathan London

Career-oriented and friendly, I bring more than 20 years of professional, working experience, including Customer Service, sales, customer retention, team management, coaching, training, workforce management, forecasting, budgeting, and data analysis. Results-driven, dedicated, and goal-oriented. Areas of expertise include customer service, process improvement, and identifying cost-costs and data analyses.

Professional in member care, consistently delivering exceptional service and efficient problem resolution. Proven ability to support and collaborate with team members to achieve common goals. Known for adaptability and reliability, excelling in dynamic and fast-paced environments.

• Small business development coaching, taking smaller businesses on eBay and coaching them to achieve larger goals and grow their business online, meeting them wherever they are and helping them take it to the next level.
• Tasked with saving money, I was able to analyze processes at JetBlue and came up with several cost-saving measures, which saved over half a million dollars in 2015.
• Designed and maintained several complex Excel spreadsheets, significantly reducing the amount of time it took to complete complicated tasks.
• Maintained large amounts of sensitive employee and customer information.
• Created and managed schedules for over 1,200 employees at once, 3 times per year.
• Trained newly-hired employees on schedule-management, job functions, and expectations.
• Saved over $10 Million at Discover Card in 2007 alone, with an additional $7 Million estimated to have been saved beyond what could be quantified (ie: Call deflection, retention, customer/employee satisfaction, etc).