Nathan Lopez
San Antonio
Summary
Customer service professional with over 4 years of experience assisting customers in high-volume environments. Skilled in handling customer satisfaction, resolving issues efficiently, documenting interactions accurately, and following strict policies and procedures. Proven ability to remain calm, professional, and customer-focused while meeting performance metrics.
Overview
5
5
years of professional experience
Work History
Auto Body Technician
Crash Champions
San Antonio
07.2025 - Current
- Communicate clearly with service advisors in order to give service updates and expectations to customers
- Manage time efficiently to meet daily productivity goals
- Maintain professionalism in fast-paced, and high volume environment
- Maintained a clean and safe work environment following safety protocols
Apprentice / Auto Body Technician
Caliber Collision
Boerne
02.2024 - 07.2025
- Communicated with customers and service writers to ensure vehicles were restored to preaccident condition in a timely manner
- Followed strict company policies, documentation, and quality standards
- Demonstrated accuracy and attention to detail
- Managed workload effectively in a timely manner to maintain cycle time
Sales Associate Receiver/Stocker
Lowes
San Antonio
01.2023 - 01.2024
- Assisted customers with questions and locating merchandise
- Maintained accurate inventory and shipment manifest
- Stocked, organized, and labeled products according to company guidelines
Assistant Store Manager
99 Cents Only Stores
San Antonio
08.2021 - 01.2023
- Handled customer inquiry, complaints, and any escalation professionally
- Managed cash handling and end-of-day reconciliation and closing procedures
- Ensured compliance with company policies and loss prevention procedures
- Trained and supervised employees on customer service standards and procedures
Parts Sales Manager
AutoZone
San Antonio
08.2020 - 09.2021
- Assisted customers in person and via phone with product inquiries, sales, and issue resolution
- Provided professional customer service while maintaining transaction accuracy
- Documented sales and inventory information daily
- Trained team members on customer service expectations
Education
High School Diploma -
John Marshall High School
06-2020
Some College (No Degree) - Business Administration
Northwest Vista College
San Antonio, TxSkills
- Customer Service & Relationship Building
- Team Leadership & Training
- Clear Communication
- Time Management & Organization
- Problem Solving & Adaptability
- Policy & Procedure Compliance
- Dependable & Reliable
- Attention to Detail
- Cash handling
- Operations oversight
Timeline
Auto Body Technician
Crash Champions
07.2025 - Current
Apprentice / Auto Body Technician
Caliber Collision
02.2024 - 07.2025
Sales Associate Receiver/Stocker
Lowes
01.2023 - 01.2024
Assistant Store Manager
99 Cents Only Stores
08.2021 - 01.2023
Parts Sales Manager
AutoZone
08.2020 - 09.2021
High School Diploma -
John Marshall High School
Some College (No Degree) - Business Administration
Northwest Vista College