Nathan Lucas
Harrisburg,PA
Summary
- Dynamic Store Manager with a proven track record at Sheetz, excelling in customer service and problem-solving. Enhanced sales through innovative merchandising and effective inventory management, achieving significant growth. Skilled in multitasking and organization, I foster team collaboration and drive operational excellence, ensuring a superior shopping experience for customers.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Sheetz
05.2017 - 12.2025
- Supervised store operations daily, guaranteeing compliance with organizational protocols.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Developed promotional plans to enhance customer engagement and drive sales growth.
- Led team meetings to communicate goals, address challenges, and foster collaboration.
- Collaborated with upper management on strategic initiatives to elevate overall store performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
The Market Place Co
02.2008 - 06.2017
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Enhanced store layout for improved product visibility and customer flow efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager
Walmart
1991 - 02.2008
- Led team initiatives to enhance operational efficiency and service quality.
- Developed training programs for staff, improving onboarding processes and employee retention.
- Streamlined inventory management systems, reducing discrepancies and optimizing stock levels.
- Coordinated project timelines and resources, ensuring timely completion of deliverables.
- Mentored junior staff, fostering professional development and enhancing team collaboration.
- Facilitated cross-functional communication, aligning departmental goals with organizational objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
High School Diploma - Business
Tyrone Area High-school
Tyrone, PA06.1992
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Sheetz
05.2017 - 12.2025
Store Manager
The Market Place Co
02.2008 - 06.2017
Assistant Manager
Walmart
1991 - 02.2008
High School Diploma - Business
Tyrone Area High-school