Nathan Malagese
Denver,NC
Summary
Dynamic Account Manager with a proven track record at SRI, driving a 40% revenue increase through strategic client relationship management and effective proposal development. Skilled in contract negotiation and product training, I excel at fostering strong partnerships and delivering tailored solutions that meet customer needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Account Manager
SRI
Mooresville, NC
09.2017 - 03.2025
- Started and operated a successful welding & gas business with 3125 cylinders out in rotation.
- Established strong relationships with decision-makers and influencers within client organizations.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Identified customer needs by asking questions and advising on best solutions.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts resulting in a 40% increase.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
Technical Sales Representative
Arc Machines, Inc.
Pacoima, CA
05.2014 - 06.2017
- Assisted customers during selection process and helped choose orbital welding products to meet individual needs.
- Collaborated with other departments such as marketing, engineering, and finance to ensure successful completion of projects.
- Maintained accurate records of all sales activities, including customer profiles, orders, payments.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Coordinated with logistics teams to ensure the timely delivery of orbital welding products to customers.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Account Manager
Machine & Welding Supply
Charlotte, NC
01.2013 - 05.2015
- Provided product training and support to clients, enhancing their understanding and utilization of welding products the company offered.
- Managed 32 accounts within the NC & SC region while generating leads through cold calling.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Increased profitability and revenue by identifying customer needs and determining appropriate industrial products to offer.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
Welding Instructor
BOCES - PREMM Learning Center
New Hartford, NY
08.2008 - 10.2012
- Instructed students in the use of welding equipment and safety protocols.
- Maintained in-depth knowledge of course materials to maximize student success.
- Developed lesson plans and curriculum materials for individual classes and courses.
- Provided guidance on proper techniques for different types of welds, such as MIG, TIG, and oxy-acetylene.
- Maintained student records detailing progress, attendance and program requirements.
- Interacted with employers in order to inform them about the qualifications of our graduates who are seeking employment opportunities in the field.
Store Manager
GT&S (Praxair)
Marcy, NY
12.2003 - 04.2008
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Generated repeat business and increased store sales by 80% providing industrial welding and gas products.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Planned special promotions or discounts based on market trends.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Welding Instructor
Mohawk Valley Community College
Utica, NY
01.2002 - 12.2004
- Trained employees on welding and train car protocol and best practices while assisting with D15.1 3G/4G certification testing.
- Encouraged students to develop their own ideas through creative problem solving activities related to welding applications.
- Instructed students in the use of welding equipment and safety protocols.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Developed lesson plans and curriculum materials for individual classes and courses.
- Documented and reported on student grades in compliance with school policies.
- Planned in-class activities, discussions and lectures to increase student comprehension and participation.
Assistant Manager
Red-D-Arc Welderentals
Syracuse, NY
03.2000 - 11.2002
- Supervised daily operations including scheduling services and assigning duties for equipment rentals.
- Managed instore visual merchandising and drove store sales.
- Maintained up-to-date knowledge of company products, services and attended training classes.
- Proposed or approved modifications to project plans.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
Certified Welder
Buck Construction
Utica, NY
04.1997 - 01.2000
- Welded fabrication materials, continuously checking for safety and quality.
- Adjusted weld machines to correct settings for precision and waste reduction.
- Positioned and secured workpieces using hoists, wire and banding machines or hand tools.
- Determined equipment and welding methods, applying knowledge of metallurgy, geometry and welding techniques.
- Reviewed blueprints and drawings to determine job specifications and procedures.
- Performed repairs on existing structures and equipment by cutting out defective parts and rewelding new sections in place.
Education
Associate of Applied Science - WELDING
Mohawk Valley Community College
Utica, NY06-1998
Skills
- Client relationship management
- Proposal development
- Sales performance tracking
- Product training
- Contract negotiation
- Inventory management
- Team leadership
- Customer relationship management (CRM)
- Preparing contracts
Certification
- NEW YORK STATE TEACHERS CERTIFICATE (2003) TRANSPORTATION INSTRUCTOR
- AWSD 1.1 CERTIFICATION ALL POSITION (1997)
- ASME CERTIFACTION ALL POSITION (1997)
- WELDING INSPECTION CWI & QUALITY CONTROL CERTIFICATION (2003)
- FCAW/MIG CERTIFICATION ALL POSITIONS (1997)
- TIG STAINLESS & ALUMINUM CERTIFICATION (1997)
- D.O.T CERTIFICATION NYS SMAW (X-RAY TESTED 1997)
- ORBITAL WELDING CERTIFICATION (2014)
Accomplishments
PRESIDENTS LIST FOR OUTSTANDING ACADEMIC ACHIEVEMENTS (1996) MVCC
References
References available upon request.
Timeline
Account Manager
SRI
09.2017 - 03.2025
Technical Sales Representative
Arc Machines, Inc.
05.2014 - 06.2017
Account Manager
Machine & Welding Supply
01.2013 - 05.2015
Welding Instructor
BOCES - PREMM Learning Center
08.2008 - 10.2012
Store Manager
GT&S (Praxair)
12.2003 - 04.2008
Welding Instructor
Mohawk Valley Community College
01.2002 - 12.2004
Assistant Manager
Red-D-Arc Welderentals
03.2000 - 11.2002
Certified Welder
Buck Construction
04.1997 - 01.2000
Associate of Applied Science - WELDING
Mohawk Valley Community College
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