Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Malec

West Frankfort,IL

Summary

Dynamic Retail Store Manager with a proven track record at Prime Communications AT&T, excelling in sales growth and customer service. Recognized for reducing shrinkage and enhancing team performance through effective training and coaching. Two time Pinnacle Winner. I thrive in fast-paced environments, driving exceptional results and fostering strong customer relationships.

Overview

8
8
years of professional experience

Work History

Retail Store Manager

Prime Communications AT&T
01.2024 - Current
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • 2 time Pinnacle winner, back to back years.

Retail Store Manager

Prime Communications AT&T
07.2023 - 12.2023
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.

Retail Store Manager

Prime Communications AT&T
11.2022 - 07.2023
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Developed and implemented training programs for staff to enhance service quality.
  • Managed inventory control processes, reducing shrinkage through effective loss prevention strategies.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Retail Sales Consultant

Prime Communications AT&T
09.2021 - 11.2022
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Managed merchandise displays, optimizing product visibility and sales potential.
  • Assisted in inventory management, including sending off HYLAS.
  • Developed strong relationships with customers, fostering repeat business and referrals.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Trained new team members on sales techniques and operational procedures.

3-pillar

Aisin Manufacturing Illinois
02.2017 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Performed audits, ensuring 5S standard throughout the plant.
  • Created Santen Set boards that underlined issues.
  • I have a talent for Kaizen. I have created numerous ideas and implemented them on paper to upgrade our 5S standard throughout the plant.


Education

Certificate of Completion - Machining

Aisin Academy
Kariya, Aichi, Japan
12-2018

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Highly motivated
  • Sales growth
  • Speak Read and Write Japanese

Timeline

Retail Store Manager

Prime Communications AT&T
01.2024 - Current

Retail Store Manager

Prime Communications AT&T
07.2023 - 12.2023

Retail Store Manager

Prime Communications AT&T
11.2022 - 07.2023

Retail Sales Consultant

Prime Communications AT&T
09.2021 - 11.2022

3-pillar

Aisin Manufacturing Illinois
02.2017 - 08.2021

Certificate of Completion - Machining

Aisin Academy

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Nathan Malec